HR Generalist

Human Resources Generalist

DEPARTMENT: Human Resources

FUNCTION:      Finance and Administration

POSITION:        Human Resources Generalist

REPORTS TO:   Director of People and Culture

SALARY:          $82,000-$102,000

SUMMARY:       The Human Resources Generalist at Baywell Health provides essential HR support across various areas. This role oversees employee relations, benefits, payroll, leave administration, talent acquisition, onboarding, credentialing, and learning and development. The HR Generalist partners with leadership and staff to ensure compliance with labor laws and internal policies, fostering an inclusive, mission-driven work environment. Ideal candidates will have experience with HRIS systems, preferably Paycom, and a commitment to customer service and process improvement.  This position also assists the Director of People and Culture in managing employee relations and recruiting, aiming to create a smooth employee experience. The ideal candidate is someone passionate about supporting a healthcare organization that is Black-led, Black-focused, and Black-serving to provide quality healthcare to the Black community. 

Background

Fifty years ago, four African American mothers, aided by 25 volunteer Black physicians, launched Baywell Health amid the Civil Rights and Black Power movements.  The clinic immediately became an anchor for the Black communities in North Oakland, West Oakland, East Oakland, and Berkeley for healthcare, health education, food and housing programs, and voter registration. It became a spark that transformed healthcare advocacy in California and the nation.

Baywell Health aims to be the trusted hub advancing the health and dignity of the Bay Area’s Black community.  We work to do this by providing high-quality team-based care, which includes comprehensive adult and family medicine, pediatric health care, dental care, optometry, podiatry, behavioral health services, and pharmacy services at two locations.  And through being a space where medical care is our central but not the sole aim. A place where community members will also receive assistance on things that would make our community socially, economically, and physically healthy.

The Human Resources Generalist plays a critical role in Baywell Health's success in realizing this purpose. They are responsible for supporting Baywell Health’s team of 200+ dedicated employees by striving to make Baywell Health a great place to work. They are crucial to Baywell Health's ability to provide culturally consistent health services while addressing broader community needs. By combining strong administrative practices with a strategic lens around how Baywell Health supports its employees to deliver value to our clinical leadership, community health development, and medical education efforts, they are helping Baywell Health advance the health and dignity of the Bay Area's Black community.

RESPONSIBILITIES:

1. Employee Relations & Labor Compliance

• Interpret and explain HR policies and procedures, including collective bargaining agreements.
• Serve as a liaison between management and staff to address and resolve workplace issues promptly, fairly, and consistently.
• Partner with supervisors and leadership to resolve conflict, ensuring compliance with labor laws and organizational policies.

1. Benefits & Leave Management

• Administer employee benefits plans, including health, dental, vision, retirement, and other voluntary benefits.
• Serve as a resource to employees regarding leave programs (e.g., FMLA, CFRA, disability), ensuring compliance with all applicable federal and state regulations.
• Work closely with benefit carriers and third-party administrators to resolve claims and eligibility issues.

1. Payroll Management

• Coordinate payroll processes using Paycom, ensuring accurate and timely pay practices and record-keeping.
• Conduct regular audits of payroll information, identifying and resolving discrepancies on time.
• Collaborate with the finance department to reconcile payroll and benefits statements.

1. HRIS (Paycom) Administration

• Manage and maintain accurate data in Paycom, including employee records, time and attendance data, and reporting functions.
• Generate and analyze HR metrics to inform decision-making and identify areas for improvement.
• Provide training and troubleshooting support to staff and managers to maximize efficient use of the HRIS system.

1. Talent Onboarding

• Conduct new hire orientations and ensure proper completion of required documentation.
• Coordinate volunteer and internship programs, serving as a liaison with external partners and academic institutions.

1. Credentialing and Compliance

• Coordinate and maintain up-to-date credentialing data for healthcare providers (LIPs) and other licensed or certified practitioners.
• Track and monitor CME/CEU requirements, license renewals, DEA certifications, CPR, and other training obligations.
• Collaborate with the Director of Compliance to meet all regulatory and legal requirements consistently.

1. Record Maintenance & Reporting

• Create, organize, and maintain personnel files, ensuring ongoing accuracy and confidentiality.
• Conduct regular audits of HR documentation to meet compliance standards and deadlines.
• Generate HR reports (e.g., OIG checks and monthly HR metrics) for management and external agencies.

1. General HR Support

• Participate in continuous improvement initiatives related to HR policies, processes, and systems.
• Provide high-level administrative support to the Director of People and Culture, including drafting correspondence, scheduling meetings, and responding to inquiries.
• Other duties as assigned to support the HR department and organizational goals.

QUALIFICATIONS:

• Knowledge of current federal and state employment laws, including wage and hour regulations, FMLA, ADA, and labor relations practices.

• Strong experience managing employee benefits, leaves, payroll, and compliance with union/collective bargaining agreements.
• Proficiency in Paycom (or a similar HRIS/payroll system) is strongly preferred.

• Demonstrated competency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Demonstrated commitment to supporting the Black community
• Demonstrated passion for promoting employee health and well-being.
• Demonstrated flexibility and willingness to work on an as-needed basis.

• Ability to adhere to all organizational policies and procedures, including safety, infection control, and emergency preparedness.
• Demonstrated commitment to maintaining a positive, customer-focused approach in all interactions with employees, patients, and vendors.
• Attend work regularly and on time, with minimal absences.
• Maintain ongoing professional development and stay current with emerging HR best practices and legal requirements.
• Commitment to maintaining employee confidentiality.
• Valid driver's license or state I.D.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree (BA) in Human Resources, Business Administration, or related field preferred with at least five (5) years of recent full-time human resources experience; OR
• Associate’s degree (AA) in Human Resources, Business Administration, or related field preferred plus successful completion of a Human Resources Certificate Program and at least seven (7) years of relevant experience; OR
• High School Diploma with at least ten (10) years of recent full-time human resources experience.
• Experience working in a healthcare setting is highly desired.

MENTAL AND PHYSICAL DEMANDS:

• The pace of work: fast-paced and demanding
• Concentration: Constant
• Standing and Walking Time Required: At least 20% of the time
• Sitting and typing: 60% - 70%  
• Environmental and Health Hazards: Frequent exposure to communicable diseases and other conditions common to a clinic environment. 

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use hands and fingers to operate a computer keyboard, mouse, and telephone keyboard and talk or hear. The employee must occasionally bend, lift, and move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.