Business Partnership - Act as business partner to Field Service Workforce to understand business needs and anticipate and implement human resources solutions that are in alignment with company goals
- Provide day-to-day performance management guidance to employees and management (coaching, counseling, career development, disciplinary actions, investigations)
- Develop and facilitate HR related training
Recruitment and Onboarding - Identify and support community outreach initiatives
- Support the onboarding process for new employees including but not limited to scheduled new hire check-ins
Engagement - Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
- Provide exemplary customer service to all employees, ensuring timely and accurately responding to requests, and escalating important issues which arise
- Promote Social Responsibility initiatives and support events through advocacy, planning, and participation
Benefit Administration - Assist with benefit plan communication, leave processes, and general guidance
Process Administration - Assist HR management in the development, revision, and implementation of streamlined processes, procedures and administrative practices
- Conduct termination processes including exit interviews, survey distribution, analysis and follow up and delivery of post termination information to employees.
- Perform regular and ad hoc reporting on items such as headcount, turnover, attendance, and performance/development objectives
- Supports employee recognition programs and engagement initiatives that foster a positive company culture and maintain high employee morale.
- Identifies, evaluates and working with Human Resource Manager to resolve employee issues.
- Demonstrated experience in a broad range of Human Resources functions, such as recruiting, training, performance management, employee relations.
- Ability to communicate with employees and management at all levels
- Ability to maintain composure in stressful or challenging situations
- Generalist background with strong skills in the areas of business collaborating and talent and organizational development.
- Excellent process and problem-solving skills
- Adaptable to change in a fast-paced environment
- Strategic mindset: looking past today to the challenges and opportunities of the next year, and influencing decisions that will have an impact in the long term
- Data driven; application to drive business decisions
- Proven track record of meeting commitments with the highest standards of ethics and integrity.
- This position will find some situations and information stressful and sensitive, requiring a high degree of maturity, poise, and discretion, confidentiality along with strong personal ethics and integrity.
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