HR Generalist
Human Resources | Supporting People, Strengthening Teams
At Gateway, our people are at the heart of everything we do. From supporting our care center teams to partnering with leaders across the organization, the Human Resources team plays a vital role in creating a positive, compliant, and high-performing workplace.
We are seeking an experienced and proactive HR Generalist to join our team. Reporting to the HR Business Partner, this role supports a designated regional area and is responsible for a wide range of HR functions including employee relations, recruiting, onboarding, benefits administration, and policy implementation.
If you are passionate about helping employees succeed, solving complex people challenges, and building strong partnerships with leaders, this role offers an opportunity to make a meaningful impact across the organization.
As an HR Generalist, you will provide day-to-day HR support to managers and team members while helping ensure HR programs and policies are implemented effectively.
Recruitment & Onboarding
Create job offers and coordinate background checks
Support new hires through the onboarding process
Assist in organizing training and development initiatives
Employee Relations & HR Support
Provide guidance to team members on HR-related topics such as leaves, compensation, and workplace concerns
Promote HR programs that foster a positive, efficient, and conflict-free work environment
Support managers with employee relations cases and conflict resolution
Enhance job satisfaction by helping resolve issues and supporting engagement initiatives such as team-building activities
HR Operations & Administration
Maintain accurate team member records in both electronic and paper formats
Assist in the development and implementation of HR policies and procedures
Support performance management initiatives, including the bi-annual employee review process
Benefits & Leave Administration
Assist team members with benefits claims, plan changes, and general benefits inquiries
Respond to questions regarding benefits provisions, enrollment, and status changes
Process and administer leave-of-absence requests including medical, personal, disability, and FMLA paperwork
Business Partnership & Compliance
Build and maintain strong working relationships with Care Center Managers and Regional Managers within the assigned region
Ensure compliance with employment laws, labor regulations, and company policies
Support additional HR initiatives and projects as assigned
Bachelor’s degree in Human Resources, Business Administration, or a related field
Five (5) years of human resource experience preferred
Professional HR designation such as CHRP, CHRL, PHR, SPHR, SHRM-CP, or SHRM-SCP preferred
Excellent verbal and written communication skills
Strong interpersonal, negotiation, and conflict resolution abilities
Exceptional organizational skills and attention to detail
Strong time management and ability to meet deadlines
Analytical thinking and effective problem-solving capabilities
Ability to prioritize tasks and manage multiple responsibilities
High level of integrity, professionalism, and confidentiality
Thorough knowledge of employment laws and regulations
Proficiency in Microsoft Office Suite or related tools
Experience with HRIS or talent management systems, or ability to quickly learn them
Prolonged periods sitting at a desk and working on a computer
Approximately 20% travel required within the assigned region
Occasional exposure to elevated noise levels when visiting care centers or office environments
Occasional exposure to elevated heat levels when visiting care centers
As an HR Generalist, you’ll play an important role in supporting employees and leaders while helping build a positive and compliant workplace culture. You’ll partner closely with leadership, contribute to meaningful HR initiatives, and make a direct impact on the employee experience across the organization.
If you are a collaborative HR professional who enjoys balancing people support with strategic HR initiatives, we invite you to apply and grow your career with Gateway.