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HR Generalist, Employee Relations & Investigation

Baker Places
Full-time
On-site
San Francisco, California, United States
$84,000 - $93,000 USD yearly
HR Professional

PRC Baker Places is a non-profit residential treatment agency that has provided the San Francisco community with alternatives to institutional care since 1964. Our direct care professionals provide counseling and case management services to previously homeless adults living with co-occurring diagnoses of chronic mental illness and substance use disorder. All agency services are provided from the philosophy of social rehabilitation which integrates teaching daily living skills in a safe and healthy environment.

Mission Statement: Our mission is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social and health services that address the broad range of social risk factors that impact wellness and limit potential.

Values that Guide Us: Accountability, Honesty, Integrity, Diversity & Inclusion, Respect


Position Overview

The People Experience (HR) Generalist, Employee Relations & Investigation, plays a critical role in supporting PRC Baker Places’ people operations within a mission-driven, highly regulated nonprofit environment. This position requires sound judgment, discretion, and the ability to act decisively while navigating complex and sensitive employee relations matters with professionalism and care.

This role serves as a key point of contact for employee relations and is responsible for leading and conducting full-cycle employee investigations, including intake, fact-finding, documentation, analysis, and recommendations. The People Experience (HR) Generalist, Employee Relations & Investigation, must be comfortable working in a unionized environment, applying collective bargaining agreements, policies, and employment laws consistently while balancing organizational risk and employee experience.

The People Experience (HR) Generalist, Employee Relations & Investigation, supports performance management, compliance, HRIS administration (ADP), recruitment, onboarding, and day-to-day HR operations. A high level of readiness, responsiveness, and follow-through is essential, as this role regularly manages time-sensitive issues, emerging situations, and competing priorities that require prompt action and sound decision-making.

The ideal candidate is highly organized, solutions-oriented, and experienced in employee relations within fast-paced or regulated settings. They are confident partnering with managers and leadership, capable of maintaining confidentiality, professional boundaries, meeting deadlines, and exercising independent judgment while aligning with organizational values and legal requirements.


Primary Duties and Responsibilities


Employee Relations & Performance Management


  • Serve as a first point of contact for employee HR-related questions and concerns.
  • Assist in the investigation of employee complaints and workplace concerns, documenting findings and supporting resolution efforts.
  • Support performance management processes, including evaluations, corrective actions, and employee development planning.
  • Recommend strategies and initiatives to improve employee engagement and retention.
  • Leading and managing end-to-end employee relations investigations
  • Supporting unionized staff and applying collective bargaining agreements
  • Responding quickly and effectively to urgent or emerging employee issues
  • Ensuring compliance with employment laws, internal policies, and agency standards
  • Partnering with leadership to mitigate risk and support consistent people practices


Recruitment & Onboarding


  • Support full-cycle recruitment, including posting positions, screening candidates, coordinating interviews, conducting reference checks, and preparing offers of employment.
  • Coordinate and conduct new hire orientation and onboarding.
  • Support offboarding and exit interview processes.
  • Maintain accurate recruitment and personnel records.


HR Operations & Compliance


  • Assist with internal and external HR matters, ensuring compliance with federal, state, and local employment laws.
  • Support development, implementation, and communication of HR policies, procedures, and guidelines.
  • Maintain confidentiality and exercise sound judgment when handling sensitive employee information.
  • Stay current on HR trends, employment law updates, and best practices, particularly within nonprofit, healthcare, and residential treatment settings.
  • HRIS, Payroll & Reporting
  • Maintain and update employee data in HRIS systems (e.g., ADP Workforce Now).
  • Serve as a liaison to Payroll to support accurate and timely processing.
  • Generate and submit reports related to HR metrics, staffing, and compliance.
  • Assist with audits, grants, and reporting requirements as needed.


Administrative Support

  • Perform general HR administrative duties, including filing, recordkeeping, and scheduling.
  • Support special projects and other duties as assigned.


Required Qualifications

  • Bachelor’s degree required.
  • Minimum of three (3) years of experience as an HR Coordinator or HR Generalist.
  • Experience working in a unionized environment.
  • Strong working knowledge of California labor and employment laws.
  • Excellent written and verbal communication skills.
  • Strong organizational, decision-making, and problem-solving skills.
  • High level of attention to detail and accuracy.
  • Demonstrated ability to handle confidential information with discretion and
  • professionalism.
  • Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe
  • Acrobat, Google Workspace, and HRIS systems (including ADP Workforce).
  • Experience working with basic office equipment (computers, printers, scanners,
  • copiers, phones).

Preferred Qualifications

  • Experience working in a nonprofit, healthcare, behavioral health, or residential
  • treatment setting.
  • Bilingual/bicultural skills are a plus.
  • SHRM-CP


Salary and Benefits:

This is a full-time, exempt position. PRC Baker Places offers a competitive salary plus medical, dental, and vision insurance for employees and their eligible spouse/children, as well as short/long-term disability, life insurance, employer-matching contributions to 403(b) retirement, generous paid time-off, and professional development.