HR Manager Job Description
Position Overview
We are seeking a hands-on HR Manager to execute day-to-day human resources operations for our 350-employee organization. This role focuses on implementing communication initiatives, managing HR programs, and providing direct support to employees and managers. The ideal candidate is a skilled practitioner who excels at execution, enjoys working directly with people, and has strong communication abilities to deliver clear, engaging content across various channels.
Key Responsibilities
Internal Communications Execution
- Prepare company-wide emails, newsletters, and announcements following established messaging guidelines
- Create engaging content for intranet, bulletin boards, and digital displays throughout the office
- Coordinate employee town halls, meetings, and company events from logistics to follow-up communications
- Develop FAQ documents, policy summaries, and "how-to" guides for employee self-service
- Manage employee survey distribution, data collection, and results communication
- Execute crisis communication protocols and urgent messaging as directed
- Update and maintain communication calendars and content schedules
Digital Platform Management & Support
- Serve as primary administrator for HRIS system, ensuring accurate data entry and maintenance
- Troubleshoot employee issues with HR systems and provide technical support
- Generate reports, update employee records, and maintain system integrity
- Train new employees on digital platforms during onboarding
- Coordinate with IT on system updates, integrations, and user access management
- Monitor platform usage and identify process improvement opportunities
Employee Relations & Case Management
- Conduct initial intake and documentation for employee relations issues
- Perform workplace investigations under HR Director guidance
- Schedule and facilitate meetings between employees, managers, and HR leadership
- Maintain confidential case files and investigation documentation
- Follow up on action plans and resolution outcomes
- Provide frontline support for employee questions and concerns
Benefits Administration & Support
- Process benefit enrollments, changes, and terminations in system
- Serve as primary contact for employee benefits questions and issues
- Coordinate with benefits vendors on claims, issues, and member services
- Prepare and distribute benefits communication materials and enrollment guides
- Conduct benefits orientation sessions for new hires
- Assist with annual open enrollment logistics and employee education sessions
Policy Implementation & Training
- Update employee handbook and policy documents as directed
- Distribute policy updates and ensure acknowledgment tracking
- Schedule and coordinate policy training sessions for managers and employees
- Create job aids and reference materials for common policy questions
- Track policy compliance and training completion
- Support managers with policy interpretation and application
Required Qualifications
- Bachelor's degree in Human Resources, Communications, or related field
- 3-5 years of hands-on HR experience with direct employee interaction
- Experience with Canada preferred
- Strong writing skills and experience creating employee communications
- Proficiency with HRIS systems (Paychex, Payworx)
- Experience managing benefits administration processes
- Solid understanding of employment law basics and HR compliance
Essential Skills & Competencies
- Excellent Writing: Ability to create clear, concise communications for all employee levels
- Systems Proficiency: Comfortable learning and managing multiple HR technology platforms
- Detail-Oriented: Strong organizational skills with ability to manage multiple tasks and deadlines
- People Skills: Approachable demeanor with ability to handle sensitive conversations
- Problem-Solving: Resourceful in finding solutions and resolving employee issues
- Microsoft Office: Advanced skills in Word, Excel, PowerPoint, and Outlook
Day-to-Day Activities
- Respond to employee HR inquiries via phone, email, and in-person
- Update HR systems with employee data changes and transactions
- Draft and send routine communications and policy updates
- Process benefits enrollments and coordinate with vendors
- Maintain HR files and documentation
- Prepare materials for meetings and training sessions
- Generate standard HR reports and metrics
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