HR MANAGER, AMERICAS (bilingual)

Job Title: HR Manager, Americas

MUST BE BILINGUAL (English/Spanish)

Reports to: Director of Global Human Resources

Type of Position: Full-time

About Company: 

For more than 4 decades, ACL Airshop has been providing solutions for air cargo transportation and aviation customers around the world. ACL Airshop offers unique products and services to numerous leading passenger and air cargo carriers; operating on six continents at a majority of the world's Top 100 air cargo hub airports. ACL Airshop operates in five pillars of highly complementary business segments: ULD Leasing, ULD Sales, ULD Repair, ULD Control, and Cargo Control Products Manufacturing. ACL Airshop fosters a high-performance culture where employees can feel valued, empowered to excel beyond their roles, and engaged. 

Job Summary: 

The HR Manager, Americas will be responsible for the day-to-day operations of all human resources functions for the local manufacturing facility, ensuring compliance with company policies, regulations, and industry best practices. The HR Manager, Americas will also oversee the management of hourly employees at our FAA Part 145 Repair Stations throughout the US, ensuring consistent HR practices, performance management, and employee relations across the country. This role involves strategic planning, recruitment, talent management, employee development, employee relations, and fostering our “High Performance Culture” at both the local and national levels. This position requires a bilingual (English/Spanish) HR partner with excellent interpersonal and communication skills, a deep understanding of HR processes, and the ability to manage complex HR challenges across multiple locations.

Principal Duties & Responsibilities:

• Oversee the full talent acquisition process in the local manufacturing facility and US Repair Stations, including collaboration with managers to define role requirements, job posting, application screening, interviewing, hiring, reference checks, and background screenings. 
• Lead onboarding activities to ensure a smooth integration for new hires, including orientation and training.
• Administer the company's benefits programs, including health, dental, vision, retirement plans, and other ancillary plans. Lead the annual open enrollment process, providing clear communication to employees and addressing questions about plan options, eligibility, and enrollment.
• Collaborate with third-party vendors to ensure benefit programs are competitive, cost-effective, and meet employee needs, while ensuring compliance with applicable laws such as ACA, COBRA, FMLA, and other state and federal regulations.
• Manage US payroll including accurate processing, answering employee questions, and management of payroll tax notices.
• Serve as a trusted point of contact regarding employee relations matters, addressing conflicts, concerns, and performance-related issues.
• Provide guidance on workplace policies, compliance with labor laws, and best practices to ensure a positive, inclusive, and respectful work environment.
• Utilize and manage the HRIS system to streamline HR processes, ensuring efficient use for both HR practitioners and end-users (employees and managers). Demonstrate a strong understanding of system functionalities, providing support and training to employees and managers to optimize their experience with the platform.
• Effectively administer and manage the FAA Part 145 drug & alcohol program. 
• Maintains the integrity and confidentiality of human resource files and records.
• Manage the company’s Employee Newsletter and other HR communications.
• Perform other duties as assigned.

Required Skills/Abilities:

• Bilingual - Fluent in English and Spanish 
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills, including ability to act with integrity, professionalism, and confidentiality.
• Exceptional collaboration skills, enabling effective partnership with the HR team and stakeholders.
• Strong relationship-building capabilities, fostering and maintaining trusted, professional connections with key stakeholders.
• Resilience in managing challenging and high-pressure situations.
• Proficient in conflict resolution, adept at navigating and resolving difficult conversations.
• Ability to multi-task and prioritize tasks in a fast-paced environment.
• Excellent organizational skills and attention to detail; meticulous in keeping detailed records, data analysis and reporting.
• Proficiency with/ability to quickly learn the organization’s HRIS and payroll systems.

Education and Experience:

• Bachelor’s degree in related field preferred
• 2-4 years HR Manager experience
• Human Resources Certification (PHR or SHRM-CP) a plus
• Manufacturing or aerospace industry experience preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Must be able to access and navigate each department at the organization’s facilities

 Work Schedule/Location & Other Requirements:   

• Expected to work onsite 4 days per week with flexibility to work remotely 1 day per week, if desired
• Monday-Friday 
• Travel Requirements: Domestic travel may be required occasionally
• Location: Must be local to our manufacturing facility in Greenville, SC

 Pay & Benefits: 

• Base Pay
• Salary range is dependent upon candidate’s experience, qualifications, and cost of living in the local area.
• Annual Target Bonus, awarded based on company performance
• Annual Merit Increase, awarded based on individual performance
• Company Paid Holidays
• Accrued PTO 
• You will be eligible for benefits including medical, dental, vision, voluntary life insurance, short- and long-term disability, and other supplemental plans on the 1st day of the month, following sixty (60) days of employment. Eligibility for 401(k) begins after ninety (90) days of employment. Employee premiums for benefit plans is determined by the Plan provider(s).