HR Specialist - Hotels

Summary:  

The Human Resources Specialist supports the overall HR operations for a multi-property hotel management company. This role provides administrative and operational support across HR functions including recruitment, onboarding, HR compliance, benefits administration, and HRIS management.

The position works closely with corporate leadership and on-property management teams of assigned properties to ensure consistent HR practices and support positive employee experience across all hotel locations. Approximately 60% remote. 

Essential Duties and Responsibilities include the following:

Administration

• Maintain accurate employee records and HR documentation in accordance with company policies and legal requirements.
• Manage HRIS data entry, updates, reporting, and file maintenance.
• Coordinate HR communications and distribute policies, procedures, and employee updates.

Payroll/HRIS

• Process Bi-Weekly payroll for assigned hotels
• Create user logins and specific access to position, maintain access integrity and compliance with company PCI requirements.
• Ensure access integrity and compliance with company PCI requirements.

Team Member Relations

• Assist in administering an effective team member relations program in conjunction with the hotel general manager.
• Foster a positive work climate and culture where team members feel respected and have opportunities for growth and development.
• Ensure compliance with that all training programs according to company and brand standards.
• Support team member recognition and incentive programs to drive performance and engagement.
• Provide guidance on the annual performance review and feedback process in accordance with company guidelines.
• Build collaborative relationships across the organization to facilitate information sharing and decision making.

Recruitment

• Assist with recruiting efforts including job postings, candidate screening, interview coordination, and preparation of offer letters.
• Ensures compliance with Company required pre-employment processes including:
  • Reference checks
  • Background and/or credit checks based on position requirements
  • Drug testing
• Coordinate new hire onboarding, orientation schedules, and onboarding documentation.
• Ensure completion and compliance with all required new hire paperwork including I-9, tax forms, and policy acknowledgments.

Training

• Partner with General Manager to ensure timely on-boarding and orientation of all team members, including but not limited to:
  • Legacy Ventures introduction
  • Brand standards and requirements
  • Position-specific training
• Support team member learning and development by coaching, mentoring and career development initiatives.

Performance Management/Development

• Assist with coordinating the company performance review process in collaboration with the General Manager.
  • Hourly – 45/90 day, annual (March/October)
  • Management – 90 day and annual (March)
• Encourage team member motivation through effective communication, trust, advocacy and professionalism.

Risk Management

• Assist General Manager and Corporate Human Resources with unemployment claims as needed to mitigate risk.
• Ensure safety practices are communicated, documented and reinforced.
• Promote safe work behaviors in accordance with company and brand safety policies
• Monitor and report risk issues in compliance with company, insurance, and brand requirements.

Leave Management

• Ensure compliance with government regulations and company policies regarding team member leave management.
• Maintain required documentation and tracking.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a flexible schedule and ability to workdays, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Flexibility to travel locally and/or nationally, potentially including overnight stays.
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.

Education and/or Experience: HR Certification, College degree preferred. High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms.

The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.