Job Summary
The Supplier Management & Labor Optimization Specialist is responsible for sourcing, managing, and optimizing third-party labor suppliers to ensure cost efficiency, service quality, and operational continuity across warehouse and logistics operations. This role partners closely with Operations, Finance, and HR to improve labor utilization and vendor performance.
Key Responsibilities
Source, evaluate, and manage staffing agencies and labor service providers
Lead contract negotiation, rate benchmarking, and cost optimization initiatives
Monitor supplier KPIs including attendance rate, fulfillment rate, turnover, and productivity
Reconcile vendor invoices and resolve discrepancies related to hours, bonuses, and incentives
Analyze labor demand forecasts and recommend optimized workforce allocation strategies
Coordinate with warehouse and transportation teams to address urgent labor needs
Ensure supplier compliance with company policies, labor laws, and safety standards
Develop standardized SOPs for vendor onboarding, performance review, and offboarding
Qualifications
Bachelor’s degree in Human Resources, Business, Supply Chain, or related field
2+ years of experience in supplier management, workforce planning, or vendor operations
Strong analytical skills with experience using Excel, HRIS, or labor tracking systems
Experience working with staffing agencies or third-party labor vendors preferred
Excellent communication and negotiation skills
Preferred Skills
Experience in logistics, warehousing, or manufacturing environments
Familiarity with labor cost modeling and productivity metrics
Ability to manage multiple vendors in a fast-paced environment
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International