Human Resources Assistant

SALARY

$20.46 - $25.57

JOB SUMMARY

Under general supervision, provides a wide range of administrative support to Human Resources staff, enabling timely and quality responses to employee and citizen inquiries. This role is the face of Human Resources and requires a high level of competence in customer service and attention to detail.

ESSENTIAL JOB FUNCTIONS:

• Attends the Human Resources Reception desk to receive customers.
• Greet all visitors in a kind and courteous manner.
• Comfortability with a significant portion of work including interpersonal interaction.
• Notify COA staff in a timely manner that a visitor has arrived.
• Correct routing of phone calls to COA staff
• Calendar management, scheduling a wide range of events and venues.
• General office support: office supplies ordering, restocking, and mail pickup
• Personnel file maintenance (electronic and physical)
• HR Department Support: HR contact lists, door access, technical support
• HRIS data entry for HR-related personnel actions
• Performs pre-employment processing and follow-up procedures.
• Employment verifications
• Administration of all activities related to employee IDs (badges)
• Scheduling and administrative maintenance of Language Proficiency Testing
• Careers e-mailbox maintenance, HR e-mailbox maintenance
• Process new hires through their required HRIS onboarding tasks.
• Conduct research, gather, compile, and summarize data for special projects, as needed, including independent creation of presentations and graphs.
• Organize and expedite the flow of work, which includes answering various types of inquiries, initiating follow-up action, escalating customer concerns, and communicating the supervisor's instructions or desires to various individuals and/or departments, utilizing a thorough knowledge of departmental operations.
• Other duties as assigned.

OTHER JOB FUNCTIONS:

• Special projects assigned to aid all Human Resources divisions
• Attend meetings to act as scribe for those in attendance.

MINIMUM QUALIFICATIONS:

• Knowledge of office and administrative practices and procedures.
• Skill in using PC software, including the current Microsoft Office Suite of applications.
• Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.
• Skill with organization and attention to detail.
• Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies.
• Ability to work independently under general instructions.
• Ability to perform a variety of physical skills, including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing.
• Ability to operate various office equipment, including but not limited to PC, telephone, calculator, scanner, and copier.
• Ability to prioritize deadlines and tasks.
• Ability to learn new systems and procedures quickly.
• Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.
• Ability to understand mathematical calculations involving fractions, percentages, and decimals.
• Ability to work within a set schedule.
• Ability to learn cloud and application-based software quickly.
• Ability to quickly operationalize instructions to produce required outputs.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Ability to prioritize and work independently.
• Ability to maintain confidentiality.
• Strong attention to detail and ability to work accurately.
• Strong customer service skills.

Qualifying Education and Experience:

• High School diploma
• 2 or more years in a customer-facing role

PREFERRED QUALIFICATIONS:

• Human resources policies and procedures.
• HRIS systems

Preferred Education and Experience:

• Two or more years in a customer-facing role, preferably in an office / professional setting
• Bachelor's degree in Human Resources, Business Administration, Public Administration, or related field required.
 

City of Arlington is an Equal Opportunity Employer.