Human Resources Assistant

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.
   

What’s in it for you? 
  

Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents. 

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. 

Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount.

Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

Our Hiring Process

We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply: Submit your resume for one of our job openings.

Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

Pre-employment requirements include an employment application, standardized testing, including aptitude or skill-set test, a drug screen, a credit screen and a criminal background check.

About this Role

At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being. 

The Human Resources Assistant supports daily administrative and operational activities for the Human Resources department, beginning with ownership of front-desk and lobby ambassador responsibilities.The role provides direct support to the Human Resources team in areas such as training tracking, record maintenance, and new hire onboarding activities. In addition, the position performs general administrative duties including supply and purchasing requests, invoice processing and mail distribution. The Human Resources Assistant helps to ensure smooth departmental operations by supporting internal communications, completing assigned projects, and maintaining accurate and timely records.

 This position is well-suited for a detail-oriented, organized individual with foundational HR and administrative experience, strong communication skills, and the ability to manage tasks independently while meeting deadlines. The role contributes to organizational goals, upholds core values, and supports positive employee and member service outcomes.

Essential Job Functions

Lobby & Visitor Experience

• Serve as a service ambassador stationed in the corporate office lobby reception area, delivering a warm and professional welcome to visitors and employees directing them to appropriate locations, cultivating VIP experience for arriving and departing guests and employees. 
• Oversee visitor log and ensure credentials are valid and in accordance with security protocols.

HR Operations & Employee Lifecycle Support

• Coordinate new hire onboarding logistics, including administration for employee corporate apparel certificates and corporate office vending services, ensuring timely secure access accurate tracking.
•  Coordinate and complete off boarding activities for the HR team to ensure system access is revoked in a timely manner and compliance activities align with established service level agreements (SLAs). 
• Organize, file and maintain confidential records in both paper and electronic systems, ensuring accurate labeling, indexing, and timely filing.
• Prepare, maintain, and update organizational charts & phone lists, and ensure birthday and anniversary information is provided to the Information Technology department[BS1]  for timely updates.
• Distribute 401K contribution letters [BS2] to employees in accordance with established years-of-service schedule.
• Receive, prepare, and distribute employee recognition awards in accordance with employee engagement initiatives. Provide administrative support for HR training, including drafting and distributing communications, scheduling sessions, and tracking attendance.

Administrative, Finance & Mail Services

• Verify and process invoices and complete payment processing via Concur for supplies, contracts, and services; research and resolve billing discrepancies, misrouted invoices, miscellaneous charges, and late payment charges.
• Sort, record, and distribute incoming mail and prepare outgoing mail, including assisting with Post Office pickups or deliveries, as needed.  
• Coordinate and support the pick-up and delivery of express mail services including FedEx and UPS. 
• Assist and collaborate with branch locations to support  mail machines operations, rate increases, and related mail services. 
• Maintain and replenish office, mailroom, and breakroom supplies; place special orders as requested and provide guidance to staff on pricing and delivery times.

General Administrative & Team Support

• Provide administrative support through document creation, electronic records management, and maintenance of HR systems files.
• Research and triage employee inquires received through multiple communication channels and connect employees to appropriate subject matter experts (SME).
• Provide administrative and operational support to Human Resources team and other departments, as needed.
• Prioritize work, track multiple tasks, follow through to completion with minimal oversight, and proactive follow-up as needed.

Continuous Improvement & Culture

• Identify and recommend opportunities for improvement, contribute ideas, and collaborate cross-functionally to enhance systems, processes, and workflows.
• Contribute to company innovation and continuous improvement by adapting to change, optimizing processes, and supporting organizational to the growth and success. 
• Support and uphold organizational culture by aligning work with the credit union’s mission and values, and contributing to a positive, high-performing environment.

Professional Standards & Compliance

• Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. 
• Act with integrity, follow through on commitments, and uphold professional standards
• Comply with all applicable regulations, including anti-money laundering laws, including the Bank Secrecy Act (BSA), OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures.

Supporting Functions

Provide back-up and support to management, as directed.

Performs special projects and other responsibilities, as directed.

Competencies

The following competencies are essential for success in this role:

Job knowledge: Demonstrates solid job expertise; learns and applies new skills effectively; works with minimal supervision; understands how work impacts others; uses resources efficiently.

Effective communication: Communicates clearly and concisely; tailors messages to audience needs; engages listeners; keeps stakeholders informed.

Problem solving: Identifies issues early; gathers and analyzes information effectively; develops alternatives; resolves problems promptly; contributes productively to group solutions.

Quality of work: Delivers accurate, thorough work; proactively reviews processes; prevents recurring issues; ensures deliverables meet all standards, expectations, and deadlines.

Member focus: Shows courtesy and professionalism; manages difficult situations constructively; meets commitments; responds promptly; seeks feedback to improve service.

Collaboration: Builds strong working relationships; demonstrates tact and professionalism; supports others; works cooperatively; helps resolve conflicts productively.

Execution: Translates strategy into action; pursues goals with focus and urgency; commits the necessary effort; implements plans efficiently and delivers results within required timeframes.

Required Minimum Qualifications 

Education:

• High school diploma or equivalent, required.
• Associate’s or Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

Experience: 

• Minimum of two - three years of administrative experience required.
• Minimum of one year of direct experience working in Human Resources required.
• Demonstrate strong customer service skills across multiple communication channels, including in-person, phone, digital, and written interactions.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Ability to establish and maintain effective, cooperative relationships with internal and external contacts.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook etc.).

Preferred Qualifications 

Physical Requirements 

Hearing: Ability to hear and comprehend spoken communication in person and over the phone.

Vision: Ability to view computer screens and read documentation with clarity and accuracy.

Verbal Communication: Ability to speak clearly and effectively to interact with colleagues and/or members. Frequent use of telephone headset may be required.

Manual Dexterity: Proficient use of hands and fingers for typing, operating office equipment, and handling documents.

Posture and Endurance: Ability to sit or stand at a workstation for extended periods; adjustable sit/stand desk options may be available to support comfort.

Mobility: Ability to move within the office environment to attend meetings or assist colleagues, as needed.

Lifting and Carrying: Occasionally required to lift and carry materials weighing up to 30 lbs.

Other Information 

Hours Required: Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work hours/schedules.

Travel Requirements: No travel required.

Work Environment: This position is based in a climate-controlled office environment with ergonomic workstations in a two-story building with an elevator. Subject to standard background noise found in an office environment. The work environment includes natural light from large windows throughout corporate office, supplemented by artificial lighting to ensure a comfortable working atmosphere.

Disclaimer 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.