Job Summary: The Human Resource Assistant provides administrative support to ensure the efficient operation of the Human Resources department, including assisting the HR Specialist with credentialing-related tasks and documentation.

Credentialing & Privileging Support

• Assist in coordinating the credentialing, privileging, re-credentialing, and termination processes for all PCC medical, dental, and behavioral health providers.
• Gather, verify, and submit necessary documentation for provider credentialing with Medicaid, Medicare, commercial insurers, managed care plans, and hospitals.
• Ensure timely completion of credentialing and privileging activities, including distributing and collecting applications, peer evaluations, and privilege forms.
• Maintain and update provider information in the CAQH database, credentialing spreadsheets, license tracking tools, and related databases.
• Monitor provider licensure and certification expiration dates (including medical, prescription, and board certifications); notify providers and assist with renewals.
• Track and ensure providers maintain active credentials and privileges; alert the Credentialing Coordinator to any issues that may cause credentialing interruptions.
• Stay current with Joint Commission standards, state and federal credentialing regulations; attend trainings and conferences as needed.
• Maintain accurate records of all credentialing and privileging documentation.

Human Resources Administrative Support

• Support onboarding processes by preparing and tracking I-9s, mandatory trainings, checklists, new hire orientation materials, and scheduling.
• Maintain the master staff tracking list in Paycom, ensuring documentation and evaluation tools are up to date for each job title.
• Assist with pre-employment physicals and ensure drug screening results are received in a timely manner.
• Answer HR department phones and direct calls appropriately; respond to routine employee and applicant questions.
• Maintain accurate and confidential HR files and records; perform regular audits to ensure compliance.
• Provide general clerical support to the HR department and assist with new hire orientation.

• Assist with the planning and execution of special events such as employee recognition, benefits enrollment, organization-wide meetings, holiday events, and retirements.
• Help foster a positive and collaborative work environment through professional and cooperative interactions with all staff.
• Schedule exit interviews and intake and document employee relations concerns
• Manage ID badges and access cards
• Complete monthly audit reporting, including: RN/LPN licensing, NPDB checks, I-9 compliance, CPR certifications, Termination and new hire reporting, 340B program reporting
• Code and process HR-related invoices
• Prepare onboarding materials and support New Employee Orientation (NEO)
• Assist with interview scheduling as needed
• Track and report compliance training completion
• Manage offboarding tasks, including Voya coordination
• Help coordinate employee events, place supply orders, and support recognition programs
• Support internal HR communications and initiatives
• Maintain a clean, organized, safe, and secure work environment.

Experience/Training:

• High school diploma or GED required; Associate’s degree preferred.
• 1+ years of experience as an administrative assistant required.
• Experience in healthcare credentialing, HR, and working with Medicare, Medicaid, Managed Care, and commercial insurance preferred.
• Familiarity with Joint Commission and NCQA accreditation standards preferred.
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel) required.

Skills and Abilities

• Strong verbal, written, and interpersonal communication skills, with the ability to handle sensitive and confidential matters professionally.
• Excellent organizational skills, attention to detail, and the ability to prioritize and follow through independently.
• Able to remain professional and composed under pressure; self-motivated, proactive, and a collaborative team player.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel); ability to quickly learn HRIS, payroll systems, and other computer applications.
• Effective problem-solving and critical thinking skills; able to understand and follow written and verbal instructions.

Language and Communication

• Proficient in reading, writing, and speaking English.
• Able to communicate clearly and exchange accurate information in a healthcare or professional environment.

Physical and Work Requirements

• Ability to sit, type, and work at a computer for extended periods; must also be able to stand, bend, stretch, and lift up to 10 pounds occasionally.
• Must be able to commute between PCC sites and be on-site at least two days per week; occasional shift coverage may be required.
• Regular use of computers, printers, copiers, and telephones.
• Must be able to remain stationary or move throughout the clinic site as needed (approximately 50% of the time each).