Human Resources Coordinator

Are you passionate about delivering exceptional HR support and enhancing the employee experience? We are seeking a dedicated Employee Experience Representative to join our Human Resources Operations Center, Ask HR, in Moline, IL. In this role, you will provide high-quality, comprehensive support to employees and HR teams, ensuring seamless execution of key HR processes and transactions.

This is a hybrid role with 4 days in the office and 1 remote day per week (flexible). Training will be conducted on-site for 2-3 months to ensure a strong foundation for success.

Key Responsibilities:

• Deliver outstanding customer service by researching, resolving, and responding to HR inquiries in a timely and professional manner.
• Administer HR processes, including talent acquisition support, internal transfers, organizational management, employee records maintenance, and learning administration.
• Maintain strict confidentiality when handling sensitive employee information.
• Participate in continuous improvement initiatives, identifying and proposing solutions to enhance HR service delivery.
• Ensure compliance with Service Level Agreements (SLAs) and contribute to process improvements.
• Collaborate with Employee Experience Specialists on issue resolution and process optimization.

Required Skills & Experience:

• Strong attention to detail and accuracy.
• Ability to manage multiple tasks, shifting priorities, and meet deadlines effectively.
• Excellent analytical, organizational, and problem-solving skills.
• Strong teamwork and collaboration abilities.
• Outstanding written, verbal, and interpersonal communication skills.
• Proven ability to drive and implement process improvements.

Preferred Qualifications:

• Experience in HR processes or HR operations.
• Strong customer service skills with a proactive approach.
• Familiarity with SuccessFactors HR system modules (Learning Administration, Employee Profile, Recruiting, Onboarding, etc.).
• Proficiency in Microsoft Excel.
• Bachelors degree in Human Resources, Business, or a related field.

Join a dynamic team where you can make an impact by supporting employees and HR teams with essential HR services. If you are detail-oriented, customer-focused, and eager to contribute to a collaborative HR environment, we encourage you to apply today!