Human Resources Coordinator

At our bank, we believe our people are our greatest asset—and we’re looking for an enthusiastic Human Resources Coordinator who shares that belief. In this role, you’ll be a trusted resource for employees, providing guidance, support, and solutions with professionalism, discretion, and a welcoming approach. 

As a part of a close-knit HR team, you’ll gain hands-on experience across a variety of HR functions—HRIS management, onboarding, benefits administration, employee engagement, and more—while playing an essential role in supporting employees throughout their career journey with us. You’ll be part of a department that values discretion, clear communication, attention to detail, and a genuine love for working with people. 

If you’re early in your HR career, have an eye for detail, and want to grow your expertise in a workplace where culture and community are at the heart of what we do, we’d be excited to connect with you.

This hybrid position requires onsite work at our Hyannis, Massachusetts Headquarters, so candidates must live within a commutable distance to Cape Cod. If this sounds like the right fit for you, you’ll find the full position description below.  

The Human Resources Coordinator delivers exceptional service, support, and guidance to employees at every stage of their career with us. This role helps create a positive, engaging workplace and strengthens our culture by ensuring each employee’s experience is welcoming, supportive, and rewarding. 

Classification: Full-Time  

FLSA Status: Non-Exempt

Department: Human Resources

ESSENTIAL RESPONSIBILITIES

• Provides human resources guidance to employees regarding policies, procedures, benefits and systems; referring complex and/or sensitive matters to the appropriate staff.  
• Acts as HRIS administrator ensuring data accuracy and permissions for all modules.  
• Oversees the integrity of employee data across platforms and partners with HR team members to process updates, troubleshoot issues and flag discrepancies early.
• Generates reports for HR and bank-wide management as requested.
• Provides technical support for end users in all modules to ensure compliance. 
• Processes and submits biweekly and unscheduled payrolls in coordination with HR team. 
• Completes payroll reporting and after pay reconciliations. 
• Submits quarterly payroll and statement of tax filing reports to Finance.
• Administers employee benefit plans, including enrollments, changes, and terminations. 
• Serves as resource for benefit-related employee inquiries and requests for assistance.
• Assists with annual open enrollment process including plan updates, employee communication and benefit portal updates.  
• Participates in new hire onboarding and orientation to provide benefit orientations as needed. Provides pre-boarding benefit detail as requested.
• Monitors carrier electronic file transfer (EFT) of data to ensure accurate enrollments, deductions and vendor invoicing. 
• Prepares benefit information and updates for status changes.  
• Coordinates COBRA eligibility and processing with third party vendor.
• Distributes and tracks required annual ERISA, state and federal benefit notices.
• Assists with leave management; remains knowledgeable regarding state and federal leave requirements, and integration with private benefit plan(s). 
• Tracks leave status, forms, and balances; calculates employee benefit contributions during unpaid leaves. 
• Serves as back-up to provide counseling to employees regarding leaves of absence.
• Administers and promotes wellness program, including challenges, webinars, discounts and carrier reimbursements.
• Analyzes wellness program participation metrics to track annual participation goals. 
• Manages monthly invoices for all HR related vendors and provides account reconciliations in a timely manner.
• Coordinates department vendor management program.  
• Maintains company, state and federal required employment postings.  
• Files annual EEO-1 and VETS 4212 reports. 
• Files Worker’s Compensation related claims and audits.
• Completes requests for employment verification.
• Publishes HR related articles and information on intranet. 
• Assists in providing Human Resources related audit information for Bank audits as needed.
• Cross trains with HR team members to provide excellent service, and expertise.
• Assists with employee engagement, recognition initiatives, employee events and special projects as needed.
• Handles sensitive and confidential information with absolute discretion and sound judgement in all employee and business matters.
• Routinely evaluates procedures and recommends new approaches to continuously improve efficiency of the department and services performed.
• Performs all duties in accordance with prescribed regulatory compliance guidelines. 

Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. 

In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement. 

Member FDIC. Member DIF. Equal Opportunity Employer.

COMPETENCIES

Communication–Excellent interpersonal skills and ability to communicate with all organizational levels. Polished written communication skills, and ability to interact professionally with customers, colleagues, and public.

Professionalism – Displays tact, a diplomatic style and high emotional intelligence. Upholds a consistent professional appearance and demeanor.

Organization – Demonstrates exceptional organization skills to manage competing and shifting priorities and meet deadlines.

Integrity – Engenders trust through actions and handles sensitive and confidential information with absolute discretion and sound judgement in all employee and business matters.

Cultivates Inclusion – Demonstrates respect for all individuals, values diverse perspectives, nurtures a welcoming environment and advocates for inclusion and belonging, contributing to a positive and inclusive workplace culture.

QUALIFICATIONS

Education and and/or Experience

Bachelor’s degree in human resources or related field preferred; or associate’s degree with relevant experience.

1-3 years of Human Resources experience in administrative role. 

General knowledge of HR administration and best practices; knowledge of employment laws and compliance regulations. SHRM-CP or PHR certification preferred. 

Experience with integrated HRIS systems, and previous knowledge of Paylocity preferred.  

Proficient in Microsoft Office applications, including advanced Excel capabilities.

Physical Requirements

Ability to lift and carry up to 25 pounds on an occasional basis.