Human Resources Coordinator/Staff Ambassador: Bilingual - Full-Time

Summary
The Human Resources Coordinator and Staff Ambassador is the primary contact for new employee onboarding and general employee communications. The person is this role will be well versed on the generalities and basics of our Health Benefits plans, 401k offerings, employee discounts and will always have Human Resources leadership support for more complex related matters. Another key focus for this role is the Employee Program beginning with New Hire welcome communications, preparing the new employee with first day expectations, later offering the property tour and test and will always urge and encourage the adherence to FORBES Five Star standards. The person in this role leads the administrative and clerical support for the HR department including but not limited to creating documents, basic spreadsheets, presentations and flyers. The person in this role maintains personnel, compliance and medical files in accordance with specific legal guidelines and is a liaison for staff assisting sharing of messages and offering employees assistance with basic paperwork such as change of address, direct deposit and similar. The best candidate is proficient with all basic Microsoft Office applications, has a polished demeanor and professional phone manner. The person in this role takes direction well, is motivated to learn, appreciates being in a support role and has a “service heart”. Bilingual: Spanish - English communication skills and Experience in a hotel or resort environment REQUIRED

Essential Functions

• Warmly and professionally serves as the employee Staff Ambassador and first impression for the Human Resources Office both in person and by telephone. Guides Corporate center visitors following Five star standards
• Assists in greeting candidates, conveys job opening information and shares application instructions to candidates, both in-person, via email and by phone.
• As directed by HR leadership, contacts email applicants by phone to invite for in-person interviews. Schedules interviews as directed.
• Monitors candidate wait times and escalates to HR leadership when needed.
• Informs newly hired individuals of grooming and uniform requirements, sends welcome emails to new guest facing employees prior to arrival of first day
• Responsible for first day On-boarding of non-exempt employees including new hire employee tour.
• Serves as the lead for the RV 101 program including but not limited to leading tour, administering tests, tracks employee attendance, and tests scores.
• Uploads new hire and “qualifying event” data into Navigator, electron benefits system
• Assists with new and updated health enrollment as requested by employees
• Performs quality checks of benefits-related data and runs Navigator reports by weekly deadline
• Follows up on employee incomplete or incorrect enrollments.
• Serves a liaison between employee and broker regarding benefits claim challenges or service-specific question. Escalate to HR leadership as appropriate
• Responds to general benefits inquiries from managers and employees explaining basic plan offerings and restrictions. Escalates high level questions to HR leadership.
• Following directive from HR leadership, produces confirmation letters to employees for all Leaves of Absence; completes related forms including but not limited to State disability applications
• Assists with the open enrollment process.
• Uses USPS and FedEx as need to mail applicant notifications, employee communications and other business materials as requested
• Maintains personnel files, medical files and other records in compliance with labor laws.
• Maintains, tracks and logs information for both internal and legal compliance
• Updates employee communication boards; distributes internal communications; checks department mailbox at least twice daily.
• Maintains confidentiality and discretion at all times and uses good judgment when matters must be escalated to a superior.
• Responsible for coordinating employee birthday cards, sympathy and celebratory gestures, in precise timing and within established financial budget
• Prepares and maintains proper supply of operating materials including but not limited to new hire packets, health benefit booklets, 401k plan materials
• Maintains and updates all resort documents such as phone lists, organizational charts, green schedule, parking map and hours of operation.
• Prepares flyers, announcements and printed communications as directed
• Tracks employee responses to meetings and events
• Creates basic spreadsheets, PowerPoint presentations and other Word documents as directed.
• Monitors office supplies, checking periodically and submitting a purchase request to the Director on a monthly basis.
• Assists employees with basic forms such as change of address, vacation requests and similar
• Maintains “take one” pockets throughout property and adds new documents and forms to the electronic database.
• Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.

Qualifications

Required:

• Associate degree in HR or related field, but a minimum of 2-year recent work experience and/or other training/certification may be substituted for the education.
• Ability to communicate in English with staff, vendors and guests, to their understanding

Desired

• Experience in a hotel or resort environment

SKILLS

Required

• Bilingual - Spanish - English communication skills
• Strong written and verbal communication skills
• Must have polished communication and good judgment on matters requiring confidentiality and discretion.
• Basic ability using Word, Power Point, Outlook and Excel
• Strong organizational and planning skills
• Ability to remain calm under pressure, and resolves problems using good judgment.
• Ability to handle several projects simultaneously while maintaining detailed and accurate work.

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Must be able to sit for long periods of time.
• Must be able to view computer screen and utilize keyboard for majority of shift.
• Lifting/carrying up to 15 lbs. frequently and 25 lbs. occasionally.
• Ability to move about the property on foot, in order to interact with other departments and visit employee work areas
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Salary: $24.00 - $26.00 per hour based on experience.