Human Resources Generalist

About Goodwill SOLAC:

Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County.

Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems.

Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, Goodwill Interpreting Services, various training programs, career center, retail store, processing operations, transportation, and e-commerce operations.

We are proud, equal opportunity employers. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.

Summary Description:

The Human Resources Generalist is a human resource position responsible for supporting a broad range of HR functions across the employee lifecycle. The Human Resources Generalist partners with all Human Resource Pillars to provide support for the organization and its employees. This position is responsible for a variety of complex compliance-focused, confidential, and legal Human Resource duties and reports directly to the Human Resources Manager.

Exemplary Duties / Responsibilities

Human Resource Compliance:

Process and review documentation relating to record management, employee relations, and retention.
Protects and upholds Goodwill SOLAC’s values by following all programs, policies, and procedures for all Human Resource disciplines while maintaining confidentiality.
Advise management on needed actions to comply with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.

Assist with data management, reports, and services for the HRIS.
Assist with check delivery, pay data approvals, employee perks, company events, benefits enrollments, updates, and questions.

Employee Relations:

Responsible for employee relations and employee services such as addressing grievances, LOA, disciplinary actions, supporting team morale, and promoting a positive workplace culture.
Leads HR investigations and grievance processes under the guidance of the Human Resources Manager.
Assist with outcome management of investigations: disciplinary action, re-training, documentation, training, and recommended preventative action

Learning and Development:

Lead Presenter and responsible for New Hire Orientation and presentation of the Onboarding Experience.
Completes special projects by clarifying project objectives; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions as directed by the Learning and Development Manager.
Delivers in-person and eLearning training throughout the organization using LMS software under the guidance of the Learning and Development Manager.
Help improve operational performance by utilizing our Learning Management System to train, retrain, and keep staff accountable for learning goals.
Performs system tasks, including curriculum building, scheduling sessions, uploading courses, and extracting report data.
Assists in developing training manuals, job aids, performance management, current policies, procedures, and practices, and applying multiple learning methodologies to reach all employees.
Assist with LMS management, reports, and processes.

Talent/ Recruitment:

Support new hire paperwork preparation, audits, processing, and input of employees’ information into the HRIS as assigned
Assist with the management of community volunteer programs, conduct volunteer orientations, and tracking.
Assist with personnel and termination files
Conducts exit interviews for employees and assist with stay interviews for current employees as assigned.
Assist the talent team in job fairs, dispositioning resumes, phone screening, scheduling interviews, drug testing, and other recruitment processes.
Communicate with hiring managers to ensure HR compliance and processes are followed.

Additional Responsibilities:

Performs other related duties as required and assigned by direct supervisor

Minimum Qualifications:

Education/Experience:

A college degree is preferred, and 4 + years of general HR duties or associated experience, and/or any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.

Knowledge & Skills:

Working knowledge of employment law and regulations and wage and hour and their application in the day-to-day HR working environment

Knowledge of federal, state and local laws regulating Human Resources
Good public/employee relations skills, problem solving, analyses and decision-making ability

Previous experience working in all areas related to human resources at a corporate level in a company size of 300+ employees
Strong working knowledge and experience with an HRIS and payroll software.
Ability to partner with employee and executive level.
Utmost ability to maintain confidentiality.
Ability to multi-task and be flexible.
Ability to give consistent counsel to supervisors and managers
Must possess a valid California motor vehicle operating license and must be willing to use their personal vehicle in the course of employment.

Software(s) & System(s):

Experience with HRIS system administration, preferably Ceridian/Dayforce or similar systems.
Experience with Payroll systems, preferably Ceridian/Dayforce or similar systems.
Experience with Microsoft Office Suite

Preferred Qualifications

PHR/SPHR Human Resources Certification
Wicklander Zulawski Interview Certification
Knowledge of the ADP HRIS system
Association for Talent Development Certification

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies:

Confidentiality and Ethics - Maintains complete confidentiality of all divisions and employee records/files and employee verifications, reviewing the quarterly. Ensure personnel and legal files are compliant with document retention policies and HR standards. Decision making is based on fair, firm, and consistent processes and procedures.

Innovation Management - Ability to manage and encourage innovation, ensuring that new ideas are brought to fruition and add value to the organization.
Corporate Training & Talent Development - Trains, coaches, and mentors interdepartmental and external departments on processes, policies, and procedures. Develops training standard operating procedures to improve effectiveness. Ensures alignment between HR/ Learning and Development Compliance and all departments

Operational Efficiency & Process Improvement - Develops processes and procedures to ensure efficiency and effectiveness. Implements best practices to maximize efficiency. Conducts routinely audits to inspect process and procedures.
Performance Metrics & Accountability - Utilize KPIs for compliance and process efficiency. Uses data to drive decision-making and hold teams accountable. Continuously monitors progress and adjusts strategies as needed.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Human Resources Generalist

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