Human Resources Generalist

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.

The Human Resources Generalist plays a critical role in delivering key HR functions that support the employee lifecycle and ensure compliance with company policies and regulations. This role is responsible for managing health and welfare benefits, employee leave programs, coordinating workers’ compensation and unemployment claims, and ensuring accurate HR data and documentation. The HR Generalist serves as a point of contact for employee inquiries and employee relations matters, contributing to a responsive, solutions-oriented work environment aligned with The Paper Store’s values.

Key Responsibilities

· Administer health and welfare benefits programs (medical, dental, vision, life, and retirement), including enrollments, changes, and employee inquiries.

· Reconcile monthly benefits invoices, coordinating with the benefits broker and finance.

· Partner cross-functionally with HR, payroll, and benefit vendors to ensure data accuracy and support audits.

· Lead monthly benefit vendor meetings, identifying and resolving issues.

· Manage employee leave programs, including FMLA and PFML, ensuring compliance, accurate documentation, and timely communication.

· Serve as a point of contact for employee relations matters, addressing questions and concerns, documenting issues, and escalating complex or sensitive situations as appropriate.

· Coordinate workers’ compensation claims, including incident reporting and follow-up.

· Oversee unemployment claims and related documentation.

· Assist with policy updates and ensure documentation remains current and aligned with company practices.

· Support additional HR projects and initiatives as needed

Job Requirements

· Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred

· 3-5 years of progressive HR experience

· Proficiency with HRIS platforms (Paycom experience preferred)

· Strong written and verbal communication skills

· Exceptional interpersonal, problem-solving, and organizational abilities

· Ability to maintain confidentiality and exercise sound judgment

· Strong time management skills with the ability to prioritize effectively

· Professional appearance and demeanor

· Ability to work onsite 3 days per week at the Corporate Office in Acton, MA

TPS Group Holdings is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other protected classification under applicable state, local, or federal laws.

The pay range on this posting reflects what the company reasonably expects to pay for this position at this location at the time of this posting.

Job Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred
• Minimum 3 years of progressive HR experience
• Proficiency with HRIS platforms (ADP experience preferred)
• Strong written and verbal communication skills

• Exceptional interpersonal, problem-solving, and organizational abilities
• Ability to maintain confidentiality and exercise sound judgment
• Strong time management skills with the ability to prioritize effectively
• Professional appearance and demeanor
• Ability to work onsite a minimum of 3 days per week at the Corporate Office in Acton, MA