Job Description
Human Resources Generalist
Salary: $23.86 Hourly
Department: Human Resources
Location: Fresno Headquarters (In-Person)
Reports to: Human Resources Director
Position Summary
The Human Resources Generalist supports the day-to-day operations of the Human Resources department across multiple functional areas, including recruitment, onboarding, employee services, compliance and safety, and HR administration. This position works in coordination with the Human Resources Director and other HR team members to ensure consistent application of company policies and employment practices.
The role requires working knowledge of employment regulations, the ability to manage confidential information, and the flexibility to provide support across HR functions as operational needs require. The Human Resources Generalist may provide backup coverage or assist with projects to ensure continuity of HR services.
Essential Job Functions
Recruitment & Staffing Support
- Partner with HR leadership to support staffing needs and job description updates.
- Assist with the full-cycle recruitment process, including job postings, applicant screening, interview coordination, and offer preparation.
- Promote a positive and professional candidate experience.
- Review reinstatement requests in partnership with Managers/Directors to determine eligibility.
- Send authorization emails to Apollo as required.
- Support participation in job fairs and hiring events as needed.
Onboarding & Employee Integration
- Coordinate onboarding processes to ensure a smooth transition for new hires.
- Facilitate completion of new hire paperwork, background checks, onboarding authorizations (medical, uniform, LiveScan, etc.), certifications, and I-9 verification.
- Conduct or assist with new hire orientation sessions.
- Serve as a point of contact for new hires during their introductory period.
- Ensure onboarding documentation is completed accurately and timely.
Employee Services & Performance Support
- Serve as a resource for employees and supervisors regarding HR policies, procedures, and workplace questions.
- Promote consistent application of company policies and a respectful workplace environment.
- Assist in the termination and separations as needed.
Compliance & HR Administration
- Assist HR leadership with employee relations matters and investigations, including documentation and follow-up.
- Assist in ensuring compliance with all local, state, and federal employment laws and regulations.
- Maintain personnel files in accordance with legal and company standards.
- Support HR audits, reporting, and documentation requirements.
- Assist with updating HR policies, procedures, and forms as directed.
- Maintain accurate records within HRIS systems.
Cross-Functional Support
- Provide backup support for other HR functions, including benefits and payroll coordination, as needed.
- Cross-train within the HR department to ensure continuity of operations.
- Support departmental projects and process improvement initiatives.
Secondary Job Function
- Collaborate with the HR team to ensure cross-training and mutual understanding of key functions, providing coverage and continuity during absences or high-demand periods.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with notice.
Qualifications
- Bachelor’s degree in human resources, Business Administration, or a related field (preferred).
- Alternatively, 5+ years of progressive experience in Human Resources, recruitment, or HR generalist roles.
- Working knowledge of recruitment processes, onboarding procedures, and HR administrative practices.
- Basic knowledge of federal and California employment laws and regulations.
- Familiarity with applicant tracking systems (ATS), HRIS systems, and standard office software.
- Strong communication, organizational, and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
Key Competencies
- Proactive problem-solver with a customer-focused mindset.
- Ability to build relationships internally and externally
- Strong attention to detail and time-management skills.
- Knowledge of employment laws and HR best practices.
Financial Authority
- May request equipment or supplies through the Human Resources Director.
- May request the purchase of inventoried items with appropriate approval.
- May request equipment maintenance or repairs through the department manager.
- May not contract or make financial commitments on behalf of the company.
- May not authorize discounts on patient accounts.
- May not authorize payment plans for patient accounts.
Human Resources Authority
- May not discipline employees.
Communications Authority
- May not release call-related information without prior approval.
- May not release employee-related information without prior authorization.
- May not release company-related information without prior approval.
- May use company letterhead only with written permission from the Human Resources Director.
- May not communicate with the media without authorization.
Equipment Demands
- This job operates in an office environment. This position routinely uses standard office equipment such as computers, phones, copiers and fax machines.
Emotional Demands
- Work with many different agencies.
- Work with the public.
- Work with tight deadlines under pressure.
- Work with frequent interruptions.
- Professional appearance and conduct.
- Excellent customer service skills.
- Good organizational skills.
- Maintain confidentiality with privileged information.
Physical Demands
- Must be able to sit for prolonged periods, typically 6-8 hours per day, with occasional standing or walking required.
- Must be able to lift up to 20 pounds.
- Must be able to type at a minimum of 40 words per minute.
Environmental Demands
- This position operates indoors in a typical office environment with moderate noise levels.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are expected to be normal business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
There may be occasional travel for conferences, seminars and training.
At-Will Employment Disclosure
Employment with American Ambulance is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, and for any lawful reason or no reason at all. Nothing in this job description, employee handbook, or any other company document should be interpreted to create a contract of employment, express or implied, or alter the at-will nature of employment. Only a written agreement signed by the President can change the at-will status of employment.
Reasonable Accommodations
American Ambulance is committed to providing equal employment opportunities to qualified individuals with disabilities. If you require accommodations during the application or interview process, or to perform essential job functions, please contact hr@americanambulance.com. We will work with qualified individuals to provide reasonable accommodations unless doing so would cause an undue hardship to the company or pose a direct threat to the health or safety of the employee or others.
Supervises None
Classification Non-exempt
Effective Date February 1, 2006
Updated March 2, 2026