Human Resources Generalist

The Knox County Human Resources Department is seeking an HR Generalist to join their team. This is a full-time, exempt and classified position. 
Knox County offers a robust benefits package, which includes medical, dental, vision and life insurance; 12 paid holidays; paid vacation, sick leave and personal time; Employee Assistance Program; tuition reimbursement; and Public Student Loan Forgiveness.
Knox County is an equal opportunity employer.

The HR Generalist is responsible for providing administrative, operational, and recruiting support to the Human Resources Department. Responsibilities include assisting with recruitment and onboarding activities, maintaining employee records and HR information systems, coordinating employee change documentation, and supporting new hire orientation. The position also supports HR reporting, records management, and special projects while ensuring compliance with applicable policies, procedures, and regulatory requirements. 
This person serves as the first point of contact for the HR Department, greeting and assisting visitors, answering incoming phone calls, and responding to general inquiries. They provide accurate information or refer individuals to the appropriate staff member or resource. Maintains a professional and welcoming environment while ensuring confidentiality and excellent customer service.
This position coordinates employee change requests, ensuring all required forms and documentation are accurately completed, signed, and submitted. They review documents for completeness and compliance with policy before routing for processing and delivering final copies to appropriate recipients.

A complete position description will be provided upon request.

A qualified candidate should have associate’s degree in human resources or related field, or a High School diploma or GED and two (2) years’ related experience. 
They must possess a valid driver’s license and acceptable driving record, as well as meeting and maintaining qualifications for driving on county business at all times.  
Candidates must be able to pass a background check and other post-offer/pre-hire requirements.

Critical Skills/Expertise:

• Thorough knowledge of administrative office procedures, recordkeeping practices, and document management methods;
• Considerable knowledge of English usage, grammar, spelling and punctuation;
• Considerable knowledge of security measures for handling confidential and sensitive material;
• Thorough knowledge of and ability to correctly utilize basic math and accounting concepts;
• Ability to accurately and effectively type, accurately enter data, and operate a computer and related software to effectively complete assigned tasks;
• Ability to organize, track, and manage multiple administrative processes and documentation workflows while maintaining a high level of accuracy and attention to detail;
• Ability to operate a multi-line telephone system and other standard office equipment;
• Ability to effectively organize and prioritize assignments;
• Ability to define and solve problems, collect data, establish facts, draw valid conclusions, and recommend solutions using judgment, and analytical skills;
• Ability to communicate professionally and effectively with internal and external customers, both orally and written;
• Considerable skills to provide exemplary customer service including the ability to work effectively with customers who may be upset, distraught, irate, emotionally, or mentally or otherwise unable to function within a reasonable range of constructive behaviors;
• Thorough knowledge of and the ability to efficiently operate computer programs such as, but not limited to, Microsoft Word, Excel, Outlook, and agency specific programs;
• Ability to organize and maintain large volumes of information and paperwork;
• Ability to effectively program plan independently and in collaboration with other staff units and outside agencies;
• Thorough knowledge of the application process to ensure proper completion of the recruitment lifecycle process;
• Ability to influence and persuade across all levels of the organization, exercising a high degree of confidentiality, professionalism, poise, tact, and diplomacy to accomplish objectives; 
• Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines; 
• Knowledge of and ability to stay current with state and federal legislation and apply appropriately to assigned job duties;
• Thorough knowledge, adherence, and aptitude to follow safety policies, procedures, and practices; and
• Thorough knowledge, adherence, and aptitude to follow federal, state, county, and department policies and procedures, laws, and regulations.