Human Resources Generalist

Our Mission:  Providing people the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement:  LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities and talent our employees bring to the workplace represents an essential part of our culture.

Job Title:                     Human Resources Generalist                   Safety Sensitive:        Yes

Department:               Human Resources                                  Authorized Driver:      Yes

Reports To:                 Director of Human Resources                  Supervises:                 No

Classification:             Exempt

EEO-1-Category:        Professionals

Job Summary

Performs a variety of human resource functions with a strong focus on training and development; performs duties in areas including but not limited to performance management, employee development, employee relations, employee onboarding and human resource information systems. 

Essential Job Duties

Human Resources

• Develops, updates and delivers online and classroom training programs to meet organizational objectives in accordance with organizational needs and accreditation standards.
• Supports and maintains a learning management system for human resources and organizational training programs; analyzes data and provides feedback to leadership regarding employee performance analysis and identification of skill gaps.
• Develops and maintains annual training calendar, identifies delivery methods and tracking methods to ensure delivery of courses required to maintain regulatory, accreditation and audit requirements. 
• Manages compliance training program management and record keeping including, but not limited to, CPR and annual sexual harassment training.
• Maintains the HR intranet site.
• Responds to employee relations issues such as resolution of employee complaints; conducts investigations on employment related issues. Supports managers in corrective action and discipline program.
• Provides guidance to management and employees on organizational policies, procedures and practices; ensures compliance with employment laws, regulations and guidelines.
• Provides guidance to managers on performance management timelines and content; reviews performance evaluations; provides coaching to managers on proper goal setting and competency review.
• Partners with management and employees to improve working relationships, build morale, increase productivity and employee engagement.
• Responsible for evaluating and making recommendations for internal HR process improvements and SOP updates.
• Supports and maintains employee communication and survey applications such as exit interviews and employee engagement surveys.
• Provides support for career fair selection, setup and analytics.
• Manages unemployment claims processing.
• Serves as backup to the HR Coordinator on employee job offer and background check process, and provides support in administering the Human Resource Information System.
• Assists with and supports agency accreditation.
• Remains current on employment law updates.
• Coordinates and/or assists with other HR initiatives.

Organizational Focus

• Ensures that the customer’s perspective is a driving force behind customer satisfaction.
• Seeks to understand the customer’s circumstances, problems, expectations and needs.
• Identifies customer service issues and creates solutions.
• Builds customer awareness around our mission.

Safety Awareness

• Identifies, addresses and reports conditions that affect employee and customer safety.
• Complies with safety standards.

Process Improvement

• Identifies opportunities and generates ideas to improve human resources department objectives.
• Initiates action to create value, advance and meet departmental demands.
• Partners with HR staff to identify, assess, create and implement process improvement.

Continuous Development

• Participates in professional organizations, seeks development opportunities, and stays current in field.
• Embraces the mission, vision and values of LLGI.
• Seeks to understand individual differences and values to build workplace relationships.
• Learns and applies new job-related information in a timely manner.

Performs other duties as required or assigned.

Competencies

Managing Work                          Planning and Organizing Building Trust

Communication                          Gaining Commitment                  Initiating Action

Work Standards                         Urgency                                    Leveraging Diversity

Education, Experience and Credentials

The HR Generalist is a professional level position requiring a Bachelor’s degree or a combination of the knowledge, skill and years of experience equivalent to completion of a bachelor’s degree in human resources, business administration or related field.

Requires a minimum of three years of experience in human resources, including knowledge of employment law and experience with classroom presentations, virtual training and learning management systems.

SHRM certification beneficial

Valid driver’s license, acceptable driving record and proof of insurance required.

Knowledge, Skills and Abilities

Requires knowledge, skill and ability to develop employee training programs using online learning management systems, classroom presentations and other methods.

Requires excellent written and oral communication skills, and the ability to make presentations before groups.

Requires proficiency with Google business platform and/or Microsoft Word, Excel and PowerPoint as well as online training, and HRIS platforms.

Requires working knowledge of multiple human resources disciplines, as well as federal and state employment laws.

Requires strong planning and organizational skills.

Requires ability to gain operational knowledge of organizational policies, regulatory requirements and accreditation standards.

Requires ability to work independently while fostering a strong team atmosphere.

Requires ability to be consistently at work and on time on scheduled work days.

Requires ability to interact with people in a manner which enhances their dignity, privacy and confidentiality.

Requires ability to work independently while fostering a strong team atmosphere.

Requires ability to follow LLGI policies and procedures.

Requires ability to maintain confidentiality of information related to LLGI operations.

Requires ability to demonstrate professionalism.

Physical Requirements

Office position, primarily sedentary

Dedicated keyboard and computer screen work

Some lifting up to 35 pounds required for CPR, career fair and classroom setup, and onsite delivery of classroom and training materials and supplies

Some travel required

Environmental Conditions

Some travel required to other locations which include retail and warehouse environments that include exposure to inside environmental conditions such as heat and cold.

Tools and Equipment

Require the experience and ability to use basic office equipment including computer, calculator, fax, photocopier, scanner, and telephone. Additionally requires the ability to use audio visual equipment and drive a company vehicle.

Regular Contacts

LLGI Personnel                          Volunteers/Community Service Workers               Vendors/Suppliers

General Public                            Donors/Customers                                             Service Participants

Stakeholders                              Accrediting Agencies                                           Auditors/Surveyors