Human Resources Generalist

Description

The Human Resources Generalist supports the day-to-day execution of the People Operations team, including payroll administration, employee lifecycle processes, benefits and retirement support, recruiting coordination, compliance, and employee experience initiatives. This role ensures accuracy, consistency, and confidentiality across HR and payroll processes while contributing to a positive employee experience. 

This position plays a key role in maintaining operational excellence across People Ops by managing core processes, supporting employees and leaders, and ensuring compliance with federal, state, and local requirements. 

 

Payroll Administration 

• Process payroll accurately and on time, ensuring compliance with federal, state, and local regulations  

• Maintain and audit payroll data including wages, deductions, benefits, and tax withholdings 

• Ensure accurate payroll deductions related to benefits and retirement plans  

• Partner with payroll provider (e.g., Paycom) to ensure proper setup and filing of payroll taxes  

• Review payroll reports and resolve discrepancies proactively  

• Support year-end payroll activities including W-2 processing and audits  

• Monitor and support compliance with multi-state payroll requirements  

 

Employee Lifecycle & HR Operations 

• Support onboarding, offboarding, and employee changes (status, compensation, promotions, etc.)  

• Maintain accurate employee records in HRIS systems  

• Ensure timely and accurate processing of employee data and documentation  

• Support benefits administration, including enrollments and employee questions  

• Assist with open enrollment processes, including employee communication, system setup, and enrollment support  

• Support administration of retirement plans (e.g., 401(k)), including employee updates and coordination with vendors  

 

Recruiting & Talent Support 

• Support recruiting efforts including job postings, interview coordination, and candidate communication  

• Partner with hiring managers to support the interview process 

• Assist in maintaining and updating job descriptions to reflect current roles and expectations  

• Support onboarding experience for new hires  

 

Employee Experience & Feedback 

• Support administration of employee surveys and feedback initiatives  

• Assist in compiling and analyzing survey results to identify trends and opportunities  

• Contribute to initiatives that improve employee engagement and experience  

 

Compliance & Policy Management 

• Ensure compliance with federal, state, and local employment laws  

• Support audits, reporting, and required filings (including payroll-related filings not handled by vendor)  

• Assist in maintaining and updating the employee handbook and HR policies  

• Maintain awareness of multi-state employment requirements, including tax and labor law compliance  

 

Employee Support & Communication 

• Serve as a point of contact for employee questions related to payroll, benefits, and HR processes  

• Provide clear, timely communication to employees and managers  

• Support resolution of employee concerns with professionalism and discretion  

 

Data Accuracy & Reporting 

• Maintain high standards of data integrity across HRIS and payroll systems  

• Generate and analyze reports related to payroll, headcount, and HR metrics  

• Identify discrepancies and implement corrective actions  

 

Process Improvement & Documentation 

• Document and maintain HR and payroll processes for consistency and scalability  

• Identify opportunities to improve efficiency, accuracy, and employee experience  

• Support implementation of new systems, processes, or initiatives 

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.  

 

ADDITIONAL RESPONSIBILITIES

• Assist leaders with resolving employee relations issues. 

• Assist with company performance management activities.  

Qualifications

Education 

• Bachelor’s Degree in Human Resources, Business Administration, or related field required  

• Relevant job experience may be substituted for educational requirements  

 

Experience  

• Minimum of 4 years of professional HR generalist experience with payroll administration preferred

• Experience with HRIS/payroll systems (Paycom or similar preferred) 

• Experience with HR in a remote work setting preferred 

• Experience with HR operations in a small business preferred

• Experience supporting a multi-state workforce preferred 

 

Knowledge 

• Broad knowledge of Human Resources best practices  

• General familiarity with Human Resources Compliance  

• General familiarity with Employment Laws (ADA, FLSA, Title VII, etc.)  

• Broad understanding of leave administration practices  

• Knowledge of HRIS   

• Proficient in MS Office Suite  

• Knowledge of ATS   

• Virtual training and communication platforms 

 

Ability 

• Strong organizational skills 

• Strong attention to detail  

• Excellent communication skills, both written and verbal, with a customer service-oriented mindset 

• Ability to communicate and collaborate professionally and effectively cross-functionally 

• Excellent interpersonal skills including public speaking ability 

• Ability to maintain discretion related to confidential information 

• Strategic thinking and problem-solving abilities 

• Ability to manage competing priorities effectively 

• Proven ability to manage multiple projects and priorities at once 

• Ability to excel in a remote work environment, both independently and as a member of a team  

• Ability to manage stress and conflicts in a work setting 

• Ability to drive a collaborative and inclusive culture  

• Ability to champion change 

 

Licensing / Professional Certification  

• SHRM-CP or equivalent preferred  

 

Physical Requirements 

• Ability to lift up to 20 lbs occasionally  

• Prolonged periods of seated work 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

Other Requirements  

• Reliable internet and setting to perform job remotely 

• Requires travel to Home Office in East Lansing, MI 

 

 

COMPANY OVERVIEW 

We believe that coffee brings people together and we are fueled by our purpose to build communities where people feel connected, valued, uplifted, and inspired! We are a 100% franchise company that has grown to over 450 locations in 13 states since we started in 1995. We invite you to grow with us! We are always looking for individuals to join our team who possess a desire to grow and a willingness to share as a professional and individual.  

 

Our Core Values are:  

Own Your Impact - Authenticity is the foundation of connection. Integrity, diversity, and respect shape how we show up and support others.   

Grow! - We embrace growth as a lifelong journey. We support learning, risk-taking, and celebrating progress. 

Display Courage - Courage means showing up even when it’s uncomfortable. It’s about saying the hard things, standing for values, and growing through challenges.   

Elevate Every Day - Greatness lives in everyday moments. We turn the ordinary into something uplifting and memorable.   

 

BENEFITS & PERKS 

As a full-time Home Office employee, you would receive a variety of benefits including: 

- 10 days of vacation days as a new hire. Vacation days will then increase with your tenure.  

- 9 Sick Days, 5 Floating Holidays, and 3 Volunteer Days per calendar year. 

- 13 Company-Paid holidays per year.  

- A paid sabbatical after every 5 years of employment.  

- Family Care Plan (maternity/paternity) 

- Bereavement days 

The BIGGBY® COFFEE Corporate Office also offers ST/LT disability, 401K w/ employer match (up to 4%), Tuition Reimbursement, $100,000 company-paid life insurance, and medical, dental, & vision insurance. 

We also offer numerous perks including a remote office set-up bonus, a fixed monthly allotment, flexible scheduling, discounted pet insurance, discounted BIGGBY® merchandise, discounted college tuition through select universities, and more! 

 

 

*Candidates will be placed in the salary range based on relevant skills and experience requested for the role. 

**Applicants must reside or relocate to a state the BIGGBY® COFFEE Home Office is registered to conduct business in, which are MI, OH, CT, SC, KY, GA, PA, and VA.  

 

BIGGBY® COFFEE exists to build communities where people feel connected, valued, uplifted, and inspired. Global Orange Development, LLC (“GODev”) is an Equal Opportunity Employer. Consistent with our values: Grow! Elevate Every Day, Own Your Impact, and Display Courage, we strive to create a safe, supportive community where every individual can thrive.   

GODev does not discriminate on the basis of actual or perceived race (including traits historically associated with race including but not limited to, hair texture and hair styles), color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, height, weight, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances   

In accordance with the Americans with Disabilities Act (ADA) and the Michigan Persons with Disabilities Civil Rights Act (PWDCRA), GODev provides reasonable accommodations for applicants and employees with disabilities.  

This statement applies to GODev’s Home Office employees. Each BIGGBY® COFFEE franchise location is independently owned and operated and is solely responsible for its own employment policies and practices.