Human Resources Generalist
Warren Street Hotel | Firmdale Hotels | New York City
Firmdale Hotels is an award-winning collection of individually designed luxury hotels, founded by Kit Kemp and Tim Kemp. Known for bold interiors, exceptional service, and a warm, personal approach to hospitality, each Firmdale property reflects a unique sense of style and place.
Warren Street Hotel, Firmdale’s New York property, is seeking a dynamic and people-focused Human Resources Generalist to support our team culture, employee experience, and day-to-day HR operations.
This is a fully on-site role ideal for someone who thrives in a fast-paced luxury hospitality environment and enjoys balancing recruitment, employee relations, payroll administration, and team engagement.
Position Summary
The Human Resources Generalist plays a key role in attracting top talent, supporting employees and managers, ensuring payroll accuracy, and fostering a positive workplace culture. This individual will be a visible and approachable presence throughout the hotel, helping bring our values of Passion, Enthusiasm, Resilience, Attention to Detail, and Relationships to life.
Key Responsibilities
Talent Acquisition & Onboarding
- Manage full-cycle recruitment for hotel positions
- Source candidates through job boards, networking, and industry outreach
- Coordinate interviews, references, offers, and pre-employment checks
- Maintain candidate pipelines for future openings
- Lead onboarding processes and ensure smooth new hire integration
- Support orientation and training coordination
Payroll & HR Administration
- Process payroll accurately using ADP Workforce Now
- Support managers and employees with timekeeping, PTO, and self-service tools
- Maintain employee records and ensure compliance with wage and hour laws
- Assist with benefits administration and HR documentation
Employee Relations & Performance Management
- Support managers with coaching, policy interpretation, and employee concerns
- Conduct or assist with workplace investigations and follow-up actions
- Manage review schedules including introductory and annual evaluations
- Promote fair and consistent application of policies and procedures
Culture & Engagement
- Support employee recognition programs and engagement initiatives
- Assist with staff events, internal communications, and morale-building programs
- Build strong relationships across all hotel departments
Qualifications
- 2+ years of Human Resources experience, preferably in hospitality
- Experience with payroll processing and recruitment
- ADP Workforce Now experience strongly preferred
- Strong understanding of employee relations and HR best practices
- Excellent communication, organization, and problem-solving skills
- Ability to handle sensitive matters with discretion and professionalism
- Proficiency in Microsoft Office Suite
- Bachelor’s degree or equivalent HR training/certification preferred
Benefits
- Competitive compensation
- Paid time off, including vacation, sick, and personal days
- Medical, dental, and vision insurance
- Life insurance
- Transit benefits and New York Secure Choice enrollment from Day One
- Retirement savings options
- Education reimbursement opportunities
- Complimentary staff meals while on duty
- Uniform dry cleaning
- Career growth within a luxury hospitality company
- Employee appreciation events and recognition programs
Apply Now
If you are passionate about people, hospitality, and creating an exceptional employee experience, we invite you to join the team at Warren Street Hotel and grow your HR career with Firmdale Hotels.