Human Resources Generalist

Purpose (Overview of the job)

The Human Resources Generalist supports various HR functions within the company, ensuring the effective management of talent and fostering a positive working environment. Serves as a resource for both the employees and leadership. 

Tasks (Day to day work activities)

Employee Relations 

• Address employee inquiries, concerns, and grievances in a timely and confidential manner. 
• Provide guidance and support to managers and employees on HR policies, procedures, and best practices. 
• Conduct investigations into employee complaints and disputes. Provides guidance as deemed necessary. 
• Provides training to managers on employee relations issues and how to prevent and resolve. 

HR Compliance

• Ensure compliance with relevant employment laws, regulations, and company policies. 
• Maintain accurate and up-to-date employee records, including employee files, HRIS data, and other documentation. Ensure privacy of all information. 
• Oversee development and implantation of personnel policies and procedures, prepares, and maintains employee handbook. 
• Work directly with legal team on federal, state, and local legal requirements and maintain compliance accordingly. 
• Processes garnishments, incident reports, workers comp, and handles investigations and disputes of unemployment claims. 

Benefits Administration 

• Collaborate with benefits provider and administrators to resolve issues and administer benefits programs effectively. 
• Assist employees with inquires related to benefits programs such as health insurance, paid time off, retirement plans, and leave policies. 
• Assist with compensation program, providing fair and equitable data and advise. 

Employee Engagement

• Support initiatives to promote employee engagement, morale, retention, turnover, and overall satisfaction. 
• Organize employee events, recognition programs, bi-annual surveys, and other activities to foster a positive work environment. 

Recruitment and Onboarding 

• Coordinate the recruitment process, including all job posts, job fairs, OSC resume screening and interview schedules, and conducting background checks. 
• Assist in the development and implementation of  new hire orientations and onboarding. 
• Trains operations team on proper and effective interviewing skills. 

Performance Management

• Assist in the development and implementation of performance management programs including talent assessment, performance appraisals, and goal setting. 
• Supports managers in addressing issues and implementing corrective action plans. 

Risk and Workers’ Compensation Management

• Works directly with insurance carrier and operations to identify potential workplace hazards and risks through regular assessments and audits. 
• Develop and implement strategies and training to mitigate risks and promote a safe working environment. 
• Administer workers’ compensation programs, ensuring compliance with state regulations and company policies. 
• Facilitate communication between employee and management on return-to-work plans. 

OSC General Job Function

• Client and Guest Experience
• Communication Skills
• Problem-Solving
• Technology Management
• Security and Crisis Management
• Brand Ambassador
• Ethical Conduct
• Teamwork and Collaboration

Knowledge (Comprehension of facts and principles to succeed in this job role)

• Comprehensive understanding of HR principles and practices. 
• Knowledge of employment laws and regulations, including EEO, ADA, FMLA, FLSA. 
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities. 
• Proficient in HRIS systems, Microsoft Office Suite, and other HR software applications.  
• Strong business acumen related to business operations, goals, and strategies.
• Familiar with relevant regulations, standards, and compliance requirements. 
• Knowledge of risk assessments and management principles. 
• Strong vendor management including contract negotiation, selection, and evaluation. 
• Strong ability to think strategically and analytically, anticipating future needs. 

Skills and Abilities (Developed capacities and active personal attributes that facilitate successful performance)

• Strong interpersonal and communications skills essential for interacting with end-users. Strong communication skills. 
• Strong multi-tasking skills; must manage responsibilities under strict deadlines.
• Work independently to resolve issues and communicate with the appropriate person or department. 
• Strong ability to protect confidential information. 

Education & Experience (Level of learning and familiarity with the job)

• Bachelor’s degree in human resources, business administration, or related field. 
• 2+ years of HR experience required
• HR certification preferred. 

• All candidates considered for the position will be required to successfully pass a criminal history background investigation. 
• Follow all policies and procedures outlined in the employee handbook and job-specific training guides.
• Meet physical requirements as dictated by the job, standing, walking, lifting (40 pounds), stooping, and carrying (25 pounds).