Human Resources Generalist/Recruiter

Job Summary:

Seeking dynamic and detail-oriented HR Generalist/Recruiter to join our Human Resources team. Ideal candidate is a ‘people-person’ with strong communication skills and a deep understanding of HR best practices, employment law, recruitment, and talent acquisition.

This role is crucial for fostering a positive work environment, ensuring legal compliance, and supporting the company's strategic goals by managing the workforce effectively. Must be able to handle a wide range of administrative and strategic tasks from managing the full-cycle recruitment process to compliance, employee relations, payroll, and benefits administration.

Essential duties and responsibilities

• Recruitment and talent acquisition: Manage the full cycle of recruitment in high-volume centers, including posting job openings, screening resumes, scheduling interviews, and processing offer letters.
• Onboarding and offboarding: Conduct new-hire orientations, process paperwork, and coordinate with other departments to ensure a smooth transition for new employees. Handle all administrative tasks for departing employees, including exit interviews.
• Employee relations: Act as the primary point of contact for employee inquiries, mediating conflicts, addressing grievances, and promoting a positive workplace culture.
• Performance management: Support the performance review process by administering programs, maintaining documentation, and assisting managers in addressing performance issues.
• Compensation and benefits: Administer employee benefits programs, assist with payroll processing, and respond to benefits-related questions.
• HR administration and compliance: Maintain confidential employee records in the HRIS, draft official documents, and ensure compliance with federal, state, and local employment laws.
• Training and development: Coordinate employee training sessions and workshops, track participation, and identify development opportunities that align with business goals.
• Data-analytics and reporting: Create, analyze, report, and provide data-driven decisions to SVP, Department heads, and others on HR metrics. HR professional must be data-literate, able to analyze HR, identify trends, and use these insights to influence business decisions and strategy.
• Strategic support: Help organize and coordinate company events and employee engagement activities. The work environment is fast-paced, and the ability to manage multiple tasks and priorities effectively is critical.

Key skills for success

• Communication: Excellent verbal and written communication skills are essential for interacting with candidates, employees, and senior management.
• Legal knowledge: A deep understanding of employment law, HR compliance, Payroll, Benefits, and Employee relations are critical.
• Organization and time management: The ability to prioritize and handle a constant flow of diverse tasks is critical.
• Problem-solving & Crisis Management Skills: Capacity to think critically and adapt quickly to resolve complex and unpredictable HR issues. Ability to find viable solutions quickly under pressure.
• Confidentiality and discretion: This role requires handling sensitive employee information with the utmost integrity and discretion.
• Tech-savviness: Strong Proficiency with HRIS software (ADP) and Microsoft Office Suite (Word, PowerPoint, EXCEL), Word, Canva or other publishing tools, and Social Media marketing abilities REQUIRED.
• Empathy and interpersonal skills: Ability to build trust and navigate sensitive employee situations while demonstrating integrity, maintaining confidentiality, and showing genuine empathy are essential in fostering a culture of trust.
• Data-driven decisions: Must be data-literate, able to analyze HR metrics, identify trends, and use these insights to influence business decisions.

Required Qualifications

• Minimum of 2+ years of experience in an HR Generalist or related role is required.
• Education: Bachelor’s degree in human resources, Business Administration, or related field is preferred
• Work Experience: Fast-paced Call Center, high-volume Staffing agency or startup environment.