Human Resources Manager

QualServ Solutions, a Middleby company, delivers innovative products, services, and turn-key solutions for the global foodservice industry. Part of Middleby, the world’s leader in commercial foodservice, industrial food processing, and residential kitchen appliances, QualServ supports multi-national chains across diverse markets. With operations in Fort Smith, Arkansas, serving North America, and in Mokry Dwor, Poland, serving Europe, the Middle East, Asia, and beyond, QualServ is strategically positioned to provide end-to-end solutions worldwide.

QualServ Solutions has a great opportunity for a Human Resources Manager to lead and oversee all HR functions at our Fort Smith, AR facility. This role is critical in driving HR strategies, with expertise in payroll, fostering a positive work environment, and ensuring compliance with employment laws and company policies. The HR Manager will act as a strategic partner to leadership, providing guidance on talent management, employee relations, performance management, and workforce planning.

  Responsibilities: 

• Develop, recommend, implement, and administer ongoing human resource policies and procedures in the areas of benefits administration, leave of absence management, workers' compensation, and OSHA recordkeeping      compliance.
• Complete payroll and administer compensation and benefits programs,  including healthcare and retirement plans, while responding to employee  inquiries.
• Support supervisors and managers in resolving employee relations matters, including disciplinary actions, performance management, and  coaching for underperformance in alignment with company policies.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Promote a collaborative work environment and build positive employee relations.
• Develop and execute recruitment strategies, overseeing job postings, interviews, selections, new employee orientations, and onboarding to  ensure compliance with company policies.
• Partner with department leaders to optimize workforce planning and organizational effectiveness.
• Identify and address training needs within the organization, coordinating with departmental managers and facilitating training sessions on topics such as safety, diversity, and leadership development to promote workforce engagement and ensure compliance.
• Manage change initiatives effectively, ensuring smooth transitions  in operational processes while gaining buy-in from employees.
• Analyze compensation data and HR metrics to ensure competitive pay and benefits, maintaining accurate HR records and preparing insightful  reports for senior management.

Qualifications:

• Degree in Human Resources Management, Business Administration, or a related field. Related experience in lieu of degree will be considered.
• Payroll experience required.
• Hands-on experience with a heavy emphasis on employee relations,  preferably in a manufacturing or distribution setting.
• Comprehensive knowledge of HR laws and regulations.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Experience with EEO/harassment investigations and general workplace  complaint resolution.
• Ability to build collaborative relationships with employees at all levels of the organization.
• PHR/SPHR/SHRM-SCP certification is a plus.