Human Resources Manager

Company: Protos Security
Job Title: Human Resources Manager
Reports To: Vice President, Human Resources
Location: Norwalk, CT - Hybrid

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Position Summary

The Human Resources Manager will oversee the general operations of the HR function and serve as a strategic partner to business leaders. This role will support both in-office and primarily remote employee populations across multiple time zones, covering both non-exempt and exempt employees. The HR Manager will implement and manage HR projects, support employee relations, and leverage technology to design and deploy efficient HR processes to improve organizational and HR effectiveness.

Essential Duties & Responsibilities

• Oversee and improve HR operations, including onboarding and offboarding (such as preparing severance packages), employee changes, compliance, and HRIS management.
• Ensure maintenance of applicant application files and applicant flow logs; prepare and maintain accurate employee personnel files.
• Maintain knowledge of HR trends, best practices, regulatory changes, and technology in human resources, talent management, and employment law.
• Ensure compliance with all federal, state, and local regulations, including Unemployment, Form I-9, EEO, AAP, ADA, ACA, OSHA, FLSA, Wage and Hour, FMLA, and other requirements.
• Manage HR operations for accuracy, consistency, and efficiency; set objectives and track progress.
• Monitor internal HR recordkeeping, systems, and databases; track key HR metrics and produce reports.
• Coordinate the design and implementation of organizational and HR policies, job classification systems, and maintain the Employee Handbook.
• Act as a consultant to managers and staff on employee relations, performance management, and workplace concerns.
• Partner with leadership across the company to provide best practices, recommend HR process improvements, and implement system enhancements that improve HR offerings.
• Facilitate leadership training and provide guidance to managers in addressing performance gaps, coaching, and development plans.
• Provide training, advice, and guidance to management on employee relations issues, performance management, and engagement.
• Explain available benefit programs, answer employee questions, and assist with enrollment processes.
• Support employees and management across multiple time zones, ensuring accessibility and responsiveness for both in-office and primarily remote employee populations.
• Perform other duties as assigned.

Competencies:

• Interpersonal Skills, Oral and Written Communication, Teamwork, Judgment, Professionalism, Attendance/Punctuality, Dependability, Initiative (as previously listed).

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Minimum 5+ years of HR experience, preferably with multi-state locations.
• SPHR or SHRM-CP strongly preferred.
• Knowledge of HRIS systems and databases; ADP Workforce Now preferred.
• Experience supporting both non-exempt and exempt employees, in-office and remote populations, and managing employee relations.

Computer Skills:

• Payroll Systems (ADP Workforce Now)
• Spreadsheet Software (Excel) intermediate/high level
• Word Processing Software (Word)
• Presentation Software (PowerPoint)

Other Skills, Abilities and Qualifications:

• Excellent judgment and discretion; ability to handle multiple priorities, meet deadlines, and manage stress.
• Detail-oriented with a positive attitude.
• Able to multi-task and work independently with minimal supervision.
• Team player with a “can-do” attitude in a fast-paced environment.
• Ability to work outside regular business hours as needed.

Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

• Purpose Driven Work – Every role contributes to building smarter, more secure environments
• Growth Opportunities – Mentorship, cross functional projects, and career development
• Collaborative Culture – Open communication, respect, and team first thinking
• People First Values – Inclusive culture and generous employee support

Benefits Include:

• Competitive compensation 
• Health, Vision, Dental, and Life Insurance 
• Employee Assistance Program 
• FSA / HSA 
• 401(k) with employer contribution 
• Excellent Paid Time Off (24 days) 
• Collaborative work environment (and great coffee!) 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.