Human Resources Manager

XPERTECHS is seeking a dynamic, innovative, and experienced Human Resources leader to design, build, and implement the capabilities of our Human Resources department and people programs. This role is responsible for shaping a scalable HR function that supports organizational growth, strengthens culture, and aligns people initiatives with company strategy. This position will promote and exude our company core values everyday: Service Driven, All-In, Do the Right Thing, and Innovative.

Strategic HR Leadership

• Architect the HR department structure, operating model, and long-term people strategy for the future era of technology services and AI support.
• Build scalable HR processes, policies, and talent programs that effectively develop the next generation of technical support leaders and team members.
• Design and deploy people-focused initiatives that elevate leadership, culture, and engagement.
• Develop staffing plans, organizational structure updates, budgets, and workforce projections.

Recruitment & Onboarding

• Lead full-cycle recruitment, including the management of internal and external recruiters.
• Management and execution of the offer processes.
• Maintain job descriptions, salary bands, and market compensation benchmarks.
• Oversee onboarding programs and ensure an exceptional new-hire experience.

Compensation & Benefits

• Manage compensation reviews, salary adjustments, and merit cycles.
• Oversee benefits selection, broker negotiations, and cost optimization.
• Prepare annual compensation statements.

Compliance, Policy & HR Operations

• Ensure compliance with all federal, state, and local labor regulations.
• Maintain company policies, procedures, and the employee handbook.
• Oversee HRIS (Paylocity) configuration, HR automation, and accurate personnel records.
• Participate in SOC audit requirements and other compliance initiatives.

Performance Management & Employee Development

• Lead annual and midyear performance reviews aligned with EOS.
• Develop leadership training, skill-building programs, and career pathing.
• Design and implement the XPERTECHS University training and education program.
• Support managers in building high-performing teams.

Employee Engagement & Culture

• Execute employee engagement strategies, surveys, and recognition programs.
• Manage corporate reputation efforts, Glassdoor strategy, and culture initiatives.
• Support EOS processes including L10 preparation, Rocks, and accountability charts.

Employee Relations

• Provide guidance on employee matters with discretion and professionalism.
• Support onboarding, offboarding, investigations, and disciplinary processes.

Qualifications 

• Bachelor’s degree in Human Resources, Business Administration, Society for Human Resource Management or HR Certification Institute certification, or similar accreditation.
• 5+ years in a leadership HR role; experience in IT, MSP, or technology services industry preferred.
• Demonstrated experience building or transforming HR departments.
• Strong knowledge of HR best practices, national and  local employment laws, and modern HR technology (Paylocity preferred).
• Excellent leadership, communication, and interpersonal skills.
• Ability to operate strategically while executing day-to-day HR functions.

The base pay range for this position is expected to be between $75,000 and $110,000 per year, plus an annual on-target bonus if applicable; not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.