Human Resources Manager

The Human Resources Manager is responsible for leading and overseeing all human resources operations, recruitment functions, employee relations, workforce development, and compliance activities for Mid-South Care Services.

This leadership role supports multiple divisions within the organization and works collaboratively with executive leadership and program directors to ensure each division is appropriately staffed, supported, and operating in compliance with all applicable state and federal regulations.

The Human Resources Manager provides strategic leadership and daily oversight to HR staff and administrative team members while promoting a positive, mission-driven workplace culture centered on quality care, employee support, accountability, and person-centered services.

This position plays a critical role in strengthening organizational operations, maintaining workforce stability, supporting employee engagement and retention, and ensuring all employees and independent contractors meet required standards for service delivery within community-based programs.

Essential Duties and Responsibilities

Essential duties include, but are not limited to, the following:

Leadership and Operational Oversight

• Provides leadership, direction, and oversight for all human resources and recruitment operations across multiple organizational divisions and service programs.
• Supervises and manages HR staff, recruiters, coordinators, and other assigned administrative personnel, including oversight of daily operations, workload management, performance expectations, coaching, and professional development.
• Partners with executive leadership and division directors to develop staffing plans, workforce strategies, and operational processes that support organizational goals and quality service delivery.
• Supports organizational growth and sustainability by implementing effective workforce development, retention, and employee engagement initiatives.
• Maintains a strong understanding of each division's staffing needs, program requirements, and operational priorities to ensure continuity of care and services.

Recruitment, Hiring, and Workforce Development

• Oversees all aspects of recruitment, interviewing, hiring, onboarding, orientation, and retention of employees and independent contractors across all divisions.
• Develops and implements recruitment strategies designed to attract and retain qualified professionals in community-based and healthcare service environments.
• Ensures timely hiring processes and maintains adequate staffing levels to support program operations and compliance standards.
• Oversees onboarding and orientation processes to ensure new employees receive appropriate training, support, and resources necessary for success in their roles.
• Collaborates with management teams to identify training needs and support ongoing employee development and performance improvement initiatives.

Employee Relations and Team Management

• Promotes a positive, professional, and supportive workplace culture that reflects the organization's mission and values.
• Provides guidance and support to supervisors and managers regarding employee relations matters, performance concerns, disciplinary actions, conflict resolution, and policy interpretation.
• Oversees employee performance evaluation processes and ensures consistency in accountability, coaching, and corrective action procedures.
• Supports employee engagement and retention efforts through effective communication, recognition, leadership support, and problem-solving.
• Maintains confidentiality and professionalism in handling sensitive employee and organizational matters.

Compliance and Regulatory Oversight

• Develops, implements, and monitors HR policies, procedures, and systems to ensure compliance with local, state, and federal employment laws and healthcare regulations.
• Ensures organizational compliance with TennCare, Medicaid Waiver programs, DDA standards, Department of Health regulations, HCBS Settings Rules, HIPAA, ADA, Title VI, and other applicable regulations and funding requirements.
• Oversees credentialing, licensure verification, background screenings, required training, and documentation compliance for all employees and independent contractors.
• Coordinates and maintains personnel records, compliance tracking systems, and documentation required for audits, monitoring reviews, and regulatory inspections.
• Responds to unemployment claims, employment verifications, and other employment-related compliance matters.
• Serves as a liaison with state agencies, monitoring entities, community partners, and funding sources as needed.

Quality Assurance and Organizational Support

• Supports organizational quality improvement efforts by monitoring staffing compliance, workforce performance, and employee accountability standards.
• Assists leadership teams in addressing staffing challenges, operational concerns, and workforce-related barriers that impact service delivery.
• Participates in incident response, crisis management, emergency staffing coordination, and after-hours support as necessary.
• Ensures all employment practices and workforce operations support the rights, dignity, privacy, and confidentiality of persons served in accordance with person-centered care principles and applicable regulations.
• Performs additional duties as assigned to support organizational operations and program success.

Qualifications and Requirements

• Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, Social Services, or a related field preferred.
• Minimum of five (5) years of progressive leadership and supervisory experience in human resources, healthcare, home and community based services, or related environments.
• Prior experience managing multiple programs, departments, or divisions preferred.
• Strong knowledge of Home Care, DDA services, Medicaid Waiver programs, TennCare, HCBS Settings Rules, Department of Health regulations, HIPAA, ADA, and employment law compliance.
• Demonstrated experience supervising teams, managing employee relations, and leading workforce operations in a fast-paced environment.
• Strong leadership, communication, organizational, conflict resolution, and decision-making skills.
• Ability to effectively manage multiple priorities, deadlines, and operational demands while maintaining professionalism and confidentiality.
• Proficiency with HR systems, Microsoft Office applications, electronic personnel records, and compliance tracking systems.
• Ability to travel and be available during regular business hours and after-hours as needed for emergencies, staffing issues, or crisis response.

Work Environment

This position operates within a professional office and community services environment and requires frequent collaboration with leadership teams, employees, contractors, community partners, and regulatory agencies. The role may involve travel and participation in meetings, audits, training activities, and community events.