Human Resources Manager

ROLE

Human Resources Manager

LOCATION 

Trailborn Surf & Sound

275 Waynick Blvd, Wrightsville Beach, NC 28480

ABOUT

TRAILBORN

Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. 

With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California.

ABOUT OUR VALUES

We believe in HEART – Honesty, Excellence, Action, Results and Team

ABOUT OUR ROLE 

The Human Resources Manager will oversee the full human resources cycle for our properties, ensuring effective HR practices, compliance with regulations, and alignment with organizational goals. This role involves fostering a positive workplace culture, managing employee relations, and supporting operational needs through strategic HR initiatives.

ESSENTIAL 

FUNCTIONS 

HR Strategy and Compliance

• Maintain HR policies, standard operating procedures, and programs in alignment with corporate objectives.
• Ensure compliance with all federal, state, and local employment laws and regulations.

Employee Life Cycle Management

• Coordinate and facilitate employee onboarding, training, and offboarding processes
• Recruit, attract, develop and retain employee talent to support overall business needs
• Review job descriptions, job postings and interview questions, creating a database for all future recruitment
• Manage employee relations, addressing concerns and resolving conflicts effectively

Benefits Administration

• Administer employee benefits programs and ensure clear communication to employees
• Provide assistance to employees regarding their benefits, including troubleshooting issues and answering questions
• Data Management and Reporting
• Maintain and audit employee records and data systems to ensure accuracy and confidentiality
• Prepare and analyze HR metrics and reports for management review

Training and Development

• Identify training needs and develop programs to enhance employee skills and performance
• Foster a culture of continuous learning and professional development
• Monitor and support leadership on personnel development, reviews and action plans

Communication and Culture

• Promote a positive work environment and engage with employees to support morale and productivity
• Maintain an open-door policy to encourage employee feedback and address concerns
• Participate in the development of all employee morale, community and culture programming

QUALIFICATIONS 

ABOUT OUR 

BENEFITS 

Join us and thrive in a workplace that values you!

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. 

SALARY 

$80,000-$90,000

JOB STATUS AND LOCATION

Full Time, On Site

FLSA

Exempt (Salary)

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to perform the job successfully.  The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.