Human Resources Manager (45036)

Under general supervision of the Chief Human Resources Officer (CHRO), the Human Resources Manager is responsible for providing professional-level human resources leadership and support across multiple functional areas including employee relations, recruitment, relocation/employment, onboarding, performance management, participating in events planning and execution, providing support for projects and initiatives and providing day-to-day support. This role partners closely with department leaders and supervisors to promote a positive, compliant, and high-performing workplace. The HR Manager provides guidance on employee relations matters, supports talent acquisition processes, assists with performance systems, and helps ensure consistent application of HR policies and employment laws. This position is expected to evaluate and identify opportunities for process efficiencies, recommend solutions and assist in execution. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Improves staff effectiveness through active leadership, by motivating, coaching, counseling, training and performance accountability; plans, delegates, monitors, evaluates work to ensure timely, high-quality results, including review and approving time sheets.
• Oversees personnel supervision including work allocation, schedules, time approval, recruitment, onboarding, training, orientation, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Establishes clear, measurable performance expectations aligned for assigned staff according to departmental goals and objectives.
• Promotes continuous professional development and skill enhancement for HR staff.
• Assists in the ongoing evaluation and improvement of all HR policies, programs, and practices to keep leadership informed of new developments.
• Manages the preparation, maintenance, and analysis of reports necessary to support HR operations and informed decision-making.
• Prepares periodic and ad hoc reports to track progress toward strategic HR organizational goals.
• Assists Chief Human Resources Officer in developing and monitoring HR performance metrics that align with WIHCC’s strategic goals and objectives.
• Leads and oversees the talent acquisition process, including workforce planning, recruitment strategies, job fairs, interviews, and hiring of qualified applicants for managerial, exempt, and professional roles; collaborates with departmental managers to define required competencies.
• Provides guidance, oversight, and support to the recruitment team to ensure efficient, and compliant hiring practices.
• Participates in executive, management, and organizational meetings, representing HR initiatives and priorities.  
• Screens applications, participates in interviews, and evaluates candidate qualifications to provide hiring recommendations.  
• Conducts new hire orientation for all WIHCC workforce categories (new direct hires, transfers, contractors, students, Commissioned Corp., IHS personnel) and ensures consistent onboarding experiences.
• Provides coaching and guidance to supervisors/managers through the onboarding process to support successful employee integration.
• Ensures the onboarding processes remain current, compliant, and aligned with organizational culture and expectations.
• Directs and ensures compliance in the reference checking process, authorizes employment offers, and oversees all required hiring and onboarding documentation.
• Assists with entering, maintaining, and updating employee Personnel Action Form in Paycom (HRIS system). Oversees and assists with the accurate entry, maintenance, and updating of employee Personnel Action Forms in Paycom (HRIS).
• Directs and monitors compliance with USCIS Form I-9 requirements, including conducting periodic audits to ensure regulatory adherence.
• Builds and maintains collaborative relationships with external vendors and partners to support HR initiatives.
• Communicates HR updates, new hire announcements, deadlines, and important information to staff and leadership.
• Partners with CHRO to forecast workforce skills and staffing needs to support organizational growth.
• Utilizes the HRIS system, Paycom, to streamline processes, improve data accuracy, and enhance service delivery.  
• Supports departments in implementing strategic HR initiatives aligned with overall organizational direction.
• Serves as a key HR resource for the organization. Responsible for handling any employee relations matters, ensuring that concerns are addressed promptly, fairly, and in accordance with established procedures in line with internal investigation procedures and processes.
• Promotes fair and equitable treatment of all employees through consistent policy application, and compliance with Navajo Preference of Employment Act and other regulatory authorities.
• Supports the CHRO in managing employee for all employment relations matters, including grievance, complaints, investigations and disciplinary actions.
• Provides guidance to managers and staff on policies, procedures, payroll-related matters, leave, unemployment, and employment verification.  
• Assists in fostering a positive work environment through employee engagement and morale initiatives.  
• Manages employee relations cases including complaints and harassment concerns, ensuring timely, thorough documentation and follow-up.
• Facilitates resolution of employee concerns and escalates issues appropriately.
• Coaches, counsels and guides supervisors and managers on progressive discipline and performance management in accordance with policy and employment laws.
• Oversees the administration and interpretation of labor agreements, manages grievance procedures, and provides documentation and support to the Office of Navajo Labor Relations.
• Participates on committees, task forces, and meetings related to employment and workforce matters.
• Participates in salary survey and compensation analysis to support market competitiveness.
• Oversees the timely and accurate processing of all Unemployment Notices of Entitlement and potential charges, and represents WIHCC in unemployment hearings and claims proceedings as required.
• Assists Director with delegation in representing HR department and WIHCC to external agencies, consultants, and other organizations and individuals.
• Identifies and recommends improvements to internal standard operating procedures, workflow, and team effectiveness.   
• Assists with preparation of HR budget planning and participates in organizational budget reviews.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.

Minimum Qualifications:

Bachelors’ Degree in Human Resources, Business Administration, or a closely related field required. A minimum of five years of progressively responsible Human Resource experience, including significant experience in employee relations. Three-plus years of experience in a supervisory role required. Experience conducting workplace investigations and advising supervisors on performance and discipline required. Certification in Human Resources; SHRM, THRP, CCP, CBP, or other related preferred. Excellent verbal and written communication skills, including strong analytical, problem-solving, and decision-making skills. Proficient with Microsoft Office suite or related software and proficient with or the ability to learn WIHCC’s HRIS and talent management systems. Bilingual skills in English and Navajo language preferred. Must maintain a valid, unrestricted, and insurable driver’s license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).

Knowledge, Skills, Ability

• Knowledge of applicable federal, state, tribal laws, regulations (NPEA), and requirements.
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Knowledge of duties and responsibilities of the position.
• Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.
• Knowledge and familiarity with Human Resource Information System.
• Skill in conducting workplace investigations.
• Skill in strong problem-solving and conflict resolution.
• Skill in preparing, reviewing, and analyzing operational and financial reports.
• Skill in analyzing and evaluating job content and writing accurate job descriptions.
• Skill in interviewing techniques of all levels of employees
• Skill in creating and delivering presentations.
• Skill in strategic thinking and creativity. 
• Ability to understand HR best practices and current regulations/laws pertaining to HR.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance and other reliability requirements of the job.
• Ability to accept and learn from feedback.
• Ability to effectively communicate both in written and verbal.
• Ability to make independent decisions based on sound judgement.
• Ability to provide exemplary customer service at all times.
• Ability to interact positively with others and possess great interpersonal skills.
• Ability to multitask and perform well under pressure.
• Ability to have self-confidence.
• Ability to be a great team player.
• Ability to accept and learn from supervisor/peer critique.
• Ability to be flexible and adaptable to the changing needs of the organization.

Physical Demands:

While performing the duties of this job, the employee regularly is required to walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee frequently is required to taste or smell. The employee must occasionally lift and/or move up to 50 pounds.   

Work Environment:

Work is performed in an office setting or outdoor work environment with a moderate noise level. Work environment may involve exposure to physical risks, such as blood borne pathogens and operating dangerous equipment or working with chemicals. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required.