Human Resources Manager

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

The Human Resources Manager (HRM), reporting to the Chief People Officer, has a key role in fostering a positive work environment by managing employee relations, ensuring compliance with employment policies, and serving as a trusted advisor to management and staff. This role provides backup payroll processing support, collaborates on compensation projects, and ensures HR operations align with organizational goals and compliance requirements. The HR Manager will work closely with program leadership to support staff across the organization. The Human Resources Manager will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Employee Relations:

• Serve as the first point of contact for employee relations matters, handling concerns with professionalism and in accordance with organizational policies.
• Provide guidance to supervisors on employee performance, disciplinary actions, and workplace conflict resolution.
• Conduct investigations into employee concerns ensuring fair and timely resolution.
• Maintain compliance with federal, state, and local labor laws, including FLSA, FMLA, ADA, and EEO guidelines.
• Assist with updating HR policies, ensuring alignment with best practices in social services.

HR Operations & Employee Experience:

• Manage offboarding processes, ensuring smooth transitions for staff.
• Assist with recruitment, retention, benefits administration, employee engagement initiatives, and HR technology improvements.
• Utilize staff survey results to recommend organizational improvements. 

Compensation & HR Data Support:

• Support compensation review projects, assisting in salary benchmarking, job evaluations, and alignment with salary guidelines.
• Assist with pay equity analyses and maintain competitive and fair compensation structures.

Payroll Processing (Backup Support):

• Act as the backup for payroll processing, ensuring timely and accurate payroll execution during absences of the payroll administrator.
• Verify payroll records, address discrepancies, and ensure proper payroll compliance.
• Assist in resolving payroll-related inquiries from employees in collaboration with supervisors and Human Resources team.

HR Projects and Initiatives:

• Assist in the development and implementation of HR initiatives and projects.
• Support the Chief People Officer and Human Resources Director in strategic planning and organizational development efforts.
• Participate in HR team meetings and contribute to the overall HR strategy.

Performs all other duties as assigned and as required. 

Qualifications, Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of HR experience, preferably in a nonprofit organization.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Certification in Human Resources (e.g., PHR, SHRM-CP) is a plus.

Skills & Competencies

• Employee Relations Management: Handle workplace conflicts, conduct investigations, and foster a positive work environment.
• Problem Solving: Evaluate complex situations to make informed HR decisions that align with organizational goals.
• Employment Law & Compliance: Understand FLSA, FMLA, ADA, EEO, and other labor regulations.
• Payroll & Compensation: Familiarity with payroll processing, wage laws, and salary benchmarking approaches (e.g., Korn Ferry, Quatt).
• HRIS & Data: Proficiency in HR technology platforms (e.g., ADP, Paycom, UKG) for payroll, record-keeping, and reporting.
• Ethical Judgment & Integrity: Handle sensitive employee information with discretion and professionalism.
• Excellent written and verbal communication skills, with the ability to convey HR policies, procedures, and guidance effectively to staff and leadership.
• Strong organizational and project management skills, with an ability to manage deadlines, multiple projects, and competing priorities in a fast-paced environment.
• Ability to manage relationships with tact and discretion and has a strong commitment to handling confidential information with discretion.
• Must be resourceful, self-motivated, and proactive.

Capabilities

• Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.).
• Desire to perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Comfortable with using public transportation to travel to and from various programs sites.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. 

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.