Human Resources Manager

Company: Security Services Holdings d/b/a Protos Security – Blue Star Specialized Services  

Job Title: Human Resources Manager 

Reports to: Senior Director, Human Resources  

FLSA Code: Exempt; Full-time Salary 

Location: Los Angeles, California - On site 

Company Overview 

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK. 

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place. 

Summary 

The Human Resources Manager will be responsible for overseeing the operations of the HR function in our California Region office, ensuring effectiveness, compliance, and excellence in processes, systems, and programs. This position supports 600 employees across California and manages the local HR Team. The role requires strong expertise in California employment law and proven ability to integrate HR systems and processes on a large scale. 

The HR Manager serves as a key partner to leadership, driving compliance, consistency, and efficiency in HR practices, while cultivating a positive and legally compliant workplace culture. 

Essential Duties and Responsibilities 

Core responsibilities include but are not limited to: 

• Operations & Compliance
  • Oversee and continuously improve HR operations including recruiting, onboarding, employee changes, compliance, HRIS management, and recordkeeping.
  • Ensure HR operations and policies comply with federal, state, and local regulations (including but not limited to Unemployment, I-9, EEO, AAP, ADA, ACA, OSHA, FLSA, Wage and Hour, FMLA, meal and rest period compliance, and San Francisco-specific regulations).
  • Manage workers’ compensation claims, collaborating with employees, managers, and carriers to ensure compliance with California WC regulations and effective case resolution.

• Oversee and track mandatory training programs (e.g., harassment prevention, safety, DEI, workplace violence prevention) to ensure compliance with California requirements.
• Manage and update the company’s Workplace Violence Prevention Plan, including policy development, training, incident reporting, and regulatory compliance.
• Manage unemployment claims, ensuring timely and accurate responses to state agencies.
• Partner with legal and HR Director to reduce risk and implement proactive HR strategies.

• Systems & Integration
  • Lead the integration and optimization of HRIS, payroll, and data management systems across the California region to support large-scale HR operations.
  • Monitor HR metrics and generate reporting to drive data-driven decisions.
  • Recommend and implement system/process improvements that enhance efficiency, scalability, and employee experience.
• Employee Relations & Policy
  • Serve as a consultant to managers and employees on HR processes, employee relations, and conflict resolution.
  • Coordinate the design, rollout, and communication of HR policies that align with California legal requirements and organizational goals.
  • Provide training, guidance, and tools to ensure consistent and legally sound employee relations practices.
• Talent & Benefits Management
  • Oversee recruitment, selection, and retention strategies in compliance with California-specific regulations.
  • Support benefit administration and guide employees through programs, ensuring compliance with California benefit mandates.
  • Partner with leadership to implement strategies that support employee engagement, retention, and career growth.
• Leadership Collaboration
  • Partner with cross-functional leadership teams to align HR strategies with business needs.
  • Advise senior leaders on workforce planning, compliance risks, and organizational development.
  • Drive change management initiatives to support growth and HR system integrations.

Competencies 

• California Law Expertise – Demonstrates advanced understanding of California employment regulations and their practical application.
• Systems Integration – Skilled in evaluating, implementing, and integrating HRIS and other large-scale HR platforms.
• Risk & Compliance Management – Strong ability to oversee WC, unemployment claims, mandatory training, and workplace violence prevention programs.
• Interpersonal Skills – Maintains confidentiality, builds trust, and resolves conflict with professionalism.
• Communication – Strong oral and written communication; able to interpret legal requirements and explain them clearly.
• Leadership & Teamwork – Inspires HR staff, collaborates across teams, and promotes a culture of accountability.
• Judgment & Professionalism – Makes informed decisions while balancing compliance, risk management, and business needs.

Qualifications 

• Education/Experience
  • Bachelor’s degree in human resources, business administration, or related field required.
  • Minimum 5+ years of progressive HR experience with at least 3 years in California HR management.
  • Demonstrated experience in large-scale HRIS and systems integration projects.
  • SPHR or SHRM-SCP certification strongly preferred.
• Technical Skills
  • HRIS & Payroll: ADP Workforce Now (preferred) or equivalent enterprise HRIS.
  • Proficiency in Microsoft Excel (intermediate/advanced), Word, PowerPoint.
  • Strong ability to interpret and utilize HR metrics, dashboards, and reporting.

• Other Requirements
  • Exceptional discretion and judgment; proven ability to manage complex, sensitive issues.
  • Strong organizational and multitasking skills with ability to thrive in a fast-paced environment.
  • Must be willing to work extended hours as needed to meet deadlines.

Travel 

• Required to travel to the San Diego office 1–2 days per week, subject to business needs.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.  

The employee must occasionally lift and/or move up to 20 pounds.  

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually moderate. 

Benefits: 

• Competitive Compensation 
• Health, Vision, Dental, and Life Insurance 
• Employee Assistance Program 
• FSA / HSA 
• 401(k) with employer contribution 
• Excellent Paid Time Off (24 days) 
• Collaborative work environment

Salary Range: $90,000 - $110,000 per year 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.