Location: On site in Fort Wayne, IN
Employment Type: Full-time, Exempt
Reports To: Chief Financial & Administrative Officer (CFAO)
About the Role
Lutheran Social Services is seeking a detail-oriented and proactive Operations Analyst & HR Coordinator to support the CFAO in advancing a Shared Services model across the organization’s administrative functions including HR, Accounting, IT, Facilities, and Business Operations. This role is key to implementing a Shared Services model that emphasizes efficiency, consistency, and collaboration. Focusing on process standardization, data-informed decision-making, and responsiveness to internal stakeholders, the Operations Analyst & HR Coordinator will document workflows, coordinate cross-functional initiatives, and support systems that enable centralized service delivery to our staff.
Key Responsibilities
Operations & Administrative Support 45%
- Support CFAO with various projects, research, and data analysis
- Work closely with Executive Assistant to CEO and Senior Leadership Team by assisting CFAO administratively with calendar management, correspondence, document review & preparation, and project management
- Initiate and cultivate internal, organization-wide and external communications with leadership, staff, potential job candidates, vendors, professional organizations, and community stakeholders
- Drive and maintain consistency in various business processes across the organization ensuring synchronization with accounting and purchasing policies and systems
- Assist in creating project plans and tracking milestones to ensure timely completion
- Conduct basic analysis of operational data such as call volumes, printing and equipment usage, and vendor performance
HR Systems & Coordination 40%
- Inform and drive HR and Organizational compliances, policies and procedures
- Coordinate recruitment with hiring managers by utilizing HRIS and ensuring they are conducting timely review of applicants with consistent processes
- Manage the on boarding process for all incoming employees, working closely with hiring managers and Administration Team, to provide a seamless and positive experience including medical and background screenings, system onboarding, and new hire orientation
- Required to administer and execute tasks, in consultation with CFAO, under delicate circumstances such as providing reasonable accommodation, investigating allegations of wrongdoing, discrimination and terminations
- Works with Senior Leadership Team to drive Performance Management process (position descriptions, coaching, performance evaluations, Prof. Dev. Plans, Perf. Improvement Plans, etc.) throughout the organization and ensure consistency and compliance
- With assistance from ADP Comprehensive services team, administer and optimize the HRIS system, including training managers and employees on its use for performance reviews, training, benefits enrollment, payroll, and employee records
- Provides guidance and support to employees and management on HR Organizational policies, procedures, and best practices
- Manage contractual HR compliance for required backgrounds, trainings, and medical screenings
- Ensure compliance with federal, state, and local employment laws and regulations
- Manage FMLA, Personal, and Military leave processes
- Ensure job descriptions, employee handbook, policies, and procedures are kept up to date and legally compliant
- Support the development and documentation of internal HR processes and workflows
Payroll, Benefits Administration & Financial Coordination 15%
- Enter into the HRIS system all employment data, payroll and personal information required for management of Payroll and Benefits
- Coordinates with benefits broker and insurance carriers on annual renewal, enhancements, and reconciliation of costs to ensure budget is adhered to including the renewal of all employee benefit products
- Manage benefits change and enrollment processes and ensure elections are entered into vendor systems within given deadlines
- In partnership with the Accounting Manager, maintain an effective, organized, efficient payroll system to meet the needs of the organization.
- Provide backup in preparing, processing and submission of accurate, complete payroll on a biweekly basis
- Create organization-wide communications educating employees about their benefits and how they may leverage their benefits effectively
- Supporting the administration of organization’s 401K plan by ensuring elections are entered into payroll system, processing requests, and communicating with TPA and financial advisor
- Assist with basic financial analysis and reporting related to payroll, benefits, and operational costs
Qualifications
- Bachelor’s degree in Business Administration, HR, Accounting, or related field
- 3+ years of experience in operations, HR coordination, project management, or executive support with a combination of this experience
- Experience in project planning, coordination, and milestone tracking
- Familiarity with accounting software and financial reporting processes
- Experience with ADP Workforce Now or similar HRIS systems
- Strong organizational, communication, and problem-solving skills
- Professionalism and discretion in handling confidential matters
- Advanced proficiency in MS Office Suite, especially Excel for data analysis
- Must hold a valid Driver’s License, reliable vehicle, and automobile insurance with 100/300/100 coverage levels
Why Join Us?
At Lutheran Social Services, we live our values: Commitment, Hope, Respect, Integrity, Service, and Trust—in everything we do. Join a collaborative team that supports over 70 employees across multiple locations and helps deliver high-quality services to our community.
Ready to make a meaningful impact? Apply today and help us build a stronger, more connected organization.