Regional Personal Training Manager

OVERVIEW: 

A Club4Fitness Regional Personal Training Manager is responsible recruiting for, hiring, onboarding, and mentoring new and existing personal trainers to become get acclimated to the performance expectations of the Club4Fitness personal training program as well as to ensure that the program grows and/or maintains targeted levels of monthly production.  \At all times, the Personal Training Manager must demonstrate a thorough understanding and ability to perform all aspects of the personal trainer position along with full understanding of organizational and departmental policies, is expected to disseminate changes in policy, procedure, or performance expectations to his/her department in a clear, concise, and timely manner while representing the organization positively.

ESSENTIAL DUTIES & RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and or ability required.

• Assists the Personal Training Director in recruiting, hiring, and onboarding new Personal Training Manager for his/her assigned region.
• Provides new personal training manager a specific schedule of onboarding activities (to cover the first 30 days of employment
• Schedules trainings so as to ensure that personal training staff personnel develop a thorough working knowledge of the current POS system
• Coaches personal trainers on running an effective consultation for a prospective training client; Shadows previously trained personal trainers to evaluate their proficiency on providing client consultations
• Instills in the personal training staff all fundamental skills related efficiency of appointment setting for fitness consultations and overall prospecting within his/her assigned personal training department
• Leads all personal training staff by example in knowing, following, and understanding specific personal training and also C4F policies and procedures, with an emphasis on full understanding of current personal training cancel/freeze policies/procedures
• Conducts session quality reviews of existing personal training staff within the assigned region
• Supports the Personal Training Director by effectively disseminating new personal training sales strategies, as rolled out by the Personal Training Director
• Performs consults (monthly minimums as determined by Persona Training Director)
• Understands departmental KPI's and metrics such that s/he can successfully support Club and organizational efforts to improve overall personal training sales growth as well as guide the development of individual personal trainers while they build clientele
• Responsible for promoting client retention in his/her assigned Clubs by maintaining a strong team of skilled professionals and providing support, direction, and education to them, as needed
• Trains (and assigns) personal training staff on monthly trainer business plans as well as daily/weekly reporting
• Oversees assigned PT managers and leads within the region working closely with them and all PT staff within the designated region to ensure company financial and customer satisfaction goals are met
• Drives the implementation of company programs by motivating and supporting club team within the region to develop and implement action plans that meet operational and organizational objectives.
• Responsible for assisting in the achievement of club PT goals within assigned clubs
• Responsible for identifying, interviewing, and hiring personal training managers and to assist PT Managers in hiring additional PT staff in assigned clubs
• Demonstrate successful leadership as well as techniques – both sales, training, and recruiting/hiring; leading by example
• Train, coach, monitor PT team successes, and holding PT Managers accountable at assigned clubs
• Responsible for counseling, disciplining, and termination of PT Managers and assisting PT Managers when addressing the same with PT staff in assigned clubs
• Communicates effectively with upper-management about all successes, deficiencies, concerns/problems, identified areas of improvement, etc. regarding assigned region
• Communicates and drives company policy, procedure, and vision in all areas of management
• Drives PT revenue through personal sales meeting minimum requirements for Regional PT position as well as through effective management of assigned PT teams
• May choose to maintain a regular personal training schedule alongside responsibilities described above (TBD by PT Director based upon needs of the region as identified by the Personal Training Director):

• Delivers fast paced, pre-designed workouts to medium and large groups of clients
• Leads and motivates clients throughout intense training sessions
• Builds and then maintains a highly engaged member participation base
• ‘Practices what is being preached’...Lives a lifestyle similar to the way you want clients to live theirs.
• Ensures safety of participants in regard to exercise technique and participation of boot camp activities as well as to modify specific exercises in order to create accommodations for varying skill levels among participants
• Attends weekly and monthly fitness meetings and required educational presentations; may be asked to assist in preparation of said meetings and presentation of specific topics in said meetings
• Maintains member engagement through social media and "promote the brand"
• Acts as a fitness leader in the community

• Cover unstaffed clubs/Clubs without a PTM as to ensure we maintain a fully functional PT department.
• All other duties as assigned by PT Director, Managing Partner, or other Executive Leadership Officer

ORGANIZATIONAL RELATIONSHIPS: 

The position reports directly to the Personal Training Director assigned to PTM’s Club facility.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

• Experienced Certified Personal Trainer with previous experience
• Knowledge of physiology, exercise technique, and body mechanics so as to assess and provide necessary guidance in regard to functional training for women during pregnancy as well as to members recovering from illness or injury and improve repetitive motions or offer alternative to endurance and/or strength training activities
• The ability to pass a personal training Strength and Conditioning Assessment
• Both detail- and results-oriented with high degree of professionalism and organizational skills and an ability to multi-task 
• Positive, motivating, and effective interpersonal communication skills
• Desire and capacity to train all fitness levels
• Excellent communication and customer service skills, including gregarious personality, an innate ability to motivate and inspire, and unstoppable energy
• Demonstrated ability to work both autonomously and collaboratively within teams

2) Minimum certifications/education/experience level:

• High School Diploma or equivalent (GED) is required; 2- or 4-yr degree in an exercise science or related field is preferred
• Previous personal training sales experience, a plus
• Must hold a current fitness certification from an approved education company such as ACSM, ACE, NASM, NCSA, AFFA, NFPT (NCCA Certified)
• Must be CPR/AED certified

Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Mental Demands:  Reading; ability to communicate effectively (verbal and written); maintain emotional control under pressure
• Physical Demands/Environmental Factors:  Work with frequent interruptions; climbing, stretching, frequent light lifting of weights, bars, and other exercise equipment; occasional lifting of up to 50 pounds use of computer with some repetitive hand motions 

• Regulated air temperature and humidity in gym facilities and office environment, however, temperatures and humidity may be elevated while group and personal exercise activities are being performed
• Regular standing, walking, crouching, kneeling, stretching, lifting, and other physical activity are required while performing the duties of the role
• Sitting, close reading, and typing are required while performing the duties of the role
• Noise level is generally low but may be louder and more intense in gym facilities
• Travel will be required as described above

• Hours are as scheduled but will also include early mornings, late evenings, and some weekend assignments.  Additionally, there will be special occasions and/or activities that require extended hours of availability related to events, launches, Club openings, etc., but the need to remain flexible enough to meet client availability is paramount. Further, the RPTM may be expected to ‘fill in’ when a PTM is not available.
• Most common schedule is as follows and changes must be pre-approved by the Personal Training Director: 
• SAME HOURS AS OTHER REGIONALS AND PT DIRECTOR

Mon – Thurs:     9a to 7p

Fridays:            9a – 5p

Sat/Sundays:    On specific assignment

     **In new Clubs, the RPTM will be assigned to work two (2) of the first four (4) Saturdays after Club opening