Interim HealthCare of the Fox Cities is growing and need a Scheduling and HR Professional to help us!
General Purpose:
To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care.
Essential Functions:
· Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.
· Assists Coordinator/Manager in screening, hiring, orienting, and retaining employees to meet the needs of the clients served.
· Coordinates training/education to enable staff to achieve assigned goals.
· Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.
· Verifies client insurance.
· Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.
· Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
· Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees.
· Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and employee directory.
· Member of the On-Call Team Rotation, regularly performs on call assignments.
· Conducts recruitment effort for all exempt and nonexempt personnel, and temporary employees; conducts new-employee orientations; monitors career pathing program, writes and places advertisements.
· Performs all office functions in compliance with federal, state, and local laws and regulations as well as all policies, procedures, and standards of Interim HealthCare.
· Ensures timely and accurate documentation of services provided by client service staff.
· Responsible for orders being filled by qualified personnel in a timely manner.
· Ensure effective and efficient delivery of client services.
· Responds to and resolves complaints.
· Assists with marketing, payroll and/or collection functions, as needed.
· Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.
· Promotes agency through education to prospective and existing patients/clients.
· Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.
· Completes other assignments as requested and assigned.
· Maintains and cleans common office areas.
· Checks mail daily
· May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
Minimum Education & Experience Requirements:
· Associate Degree or equivalent years of training or work experience.
· One (1) year experience in healthcare, temporary help, or related industry.
Knowledge, Skills & Abilities Required:
· Proven organizational skills and detail orientation.
· Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
· Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
· Proficient in current company software programs.
Working Conditions & Physical Effort:
· Work is normally performed in a typical interior/office work environment.
· Ability to work flexible schedule and/or evening hours as needed.
· Ability to sit in front of CPU for long periods of time.
· Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.