POSITION SUMMARY:
The Senior EHR Specialist, under the direction of the Director of Healthcare Informatics, is responsible for ongoing end-user support, maintenance, training, and customization of electronic health records, patient portals, and EMR Integration of CCI Health & Wellness Services.
KEY FUNCTIONS & RESPONSIBILITIES:
• EHR – EMR application administration, configuration, and technical support of eClinicalWorks (eCW).
• Develops and maintains eCW, patient portal and inventory documentation, and system-related workflow processes.
• Delivery of patient care using the eClinicalWorks (eCW) electronic health record (EHR) system.
• Overseeing the day-to-day support of production and test eCW platforms and the implementation of software updates and/or additional EHR services.
• Identify and implement opportunities for process improvement in support of ECW training.
• Receive and respond to technical requests, emails, and other electronic inquiries from Clinicians.
• Assessing the needs of the end user to ensure the user understands the actions needed to resolve patient account issues.
• Research, interpret, explain, and apply information from training materials to practice users, including processes, policies, and procedures.
•Makes recommendations on appropriate equipment utilized for the EHR function.
• Identify EHR improvement opportunities, including more efficient system use, improved training, and standardized workflows.
• Implement system upgrades, improved functionality, training, and standardized workflows as approved. This includes planning and managing installations and/or updates and/or upgrades of the eCW (EHR-EMR) system.
• Familiarity with clinical workflows and experience developing workflows consistent with EHR applications in a team environment.
• Assist in creating supportive training documents and materials, videos, guides, and documentation workflows, track training, and assess user experience.
• Actively optimize eCW for more efficient clinical workflows and perform technology-related duties as needed.
• Perform various clinical technology-related duties as needed. Including maintaining and monitoring system reports and audits.
• Responsible for keeping current with system changes and enhancements to ensure a thorough operational eCW platform and participate in application testing.
•Identify and implement opportunities for process improvement in support of eCW training and develop communication tools to educate on workflow improvements.
• Initiatives serve as a resource and offer guidance to units through on-site field support to confirm systems are used efficiently and as trained.
• Collaborate with vendors to train and support staff; Develop and present initial and ongoing skill development training with clinical and support staff to support high-level performance.
•Provide input to the Change Management Committee and other teams as needed.
• Ability to interpret governmental healthcare policies, regulations, and program/certification-specific language (e.g.: HIPAA, MIPS, PCMH), and then propose organization-wide workflow changes in the EHR to meet those specifications.
MINIMUM QUALIFICATIONS: