Senior HR Generalist

Ideal Candidate: The Senior HR Generalist provides advanced HR support across recruitment, employee relations, benefits, compliance, performance management, payroll, and HRIS administration. This role operates with increased independence and judgment, serves as a subject-matter resource for HR processes, and supports the HR Manager in executing HR programs and resolving complex employee matters. The Senior HR Generalist plays a key role in ensuring consistency, compliance, and effectiveness of HR operations across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads full-cycle recruitment for assigned exempt, non-exempt, and temporary positions, including applicant screening, interview coordination, offer preparation, onboarding, and pre-employment requirements.
• Provides guidance and support to HR Generalists on recruitment, onboarding, HRIS processes, and compliance activities.
• Oversees onboarding execution to ensure timely completion of documentation, system access, badges, and personnel file accuracy.
• Serves as escalation point for complex recruitment, onboarding, and compliance issues prior to HR Manager involvement.
• Conducts employee relations investigations, prepares documentation, and recommends corrective actions to the HR Manager.
• Supports and monitors performance management processes, including review cycles, corrective action documentation, and follow-up tracking.
• Conducts exit interviews, analyzes trends, and prepares summary reports for HR Manager review.
• Administers benefits programs, resolves escalated benefits issues, supports Open Enrollment, and reviews benefits invoices for accuracy.
• Reviews payroll data for accuracy, assists with payroll audits, and supports payroll processing as escalation support.
• Performs HR audits (I-9, personnel files, benefits, payroll, HRIS) and ensures corrective actions are implemented.
• Maintains HRIS data integrity, prepares reports, and supports compliance filings (EEO-1, audits, etc.).
• Assists in updating job descriptions, job structures, and HR documentation.
• Supports HR projects, process improvements, and continuous improvement initiatives.
• Mentors and provides technical guidance to HR Admins and HR Generalists.
• Serves as subject-matter resource for HR policies, procedures, and systems.
• Performs other related duties as assigned to support HR operations and leadership

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 5–7 years of progressive Human Resources experience with responsibility across multiple HR functions.
• Associates degree in Human Resources, Business Administration, or a related field preferred; equivalent experience may be considered.
• Demonstrated experience handling employee relations matters, investigations, documentation, and compliance activities.
• Experience supporting compensation, benefits, payroll, and HRIS processes.
• Experience conducting HR audits and supporting compliance reporting.
• Ability to work independently, exercise sound judgment, and manage HR processes with minimal supervision.
• Strong organizational and analytical skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills with the ability to interact professionally at all organizational levels.
• Proficiency in HRIS and ATS systems (Paycom preferred) and Microsoft Office applications.
• Fluent in English; bilingual (English/Spanish) preferred.
• HR certification (SHRM-CP, PHR) preferred.

KNOWLEDGE SKILLS AND ABILITIES

• Ability to independently manage complex HR activities while balancing competing priorities and deadlines.
• Strong problem-solving and analytical skills with the ability to assess issues, evaluate risks, and recommend appropriate solutions.
• Ability to conduct sensitive employee relations matters with professionalism, objectivity, and discretion.
• Ability to interpret HR policies, procedures, and employment regulations and apply them consistently and fairly.
• Ability to document investigations, actions, and HR activities clearly, accurately, and thoroughly.
• Strong interpersonal skills with the ability to build trust and collaborate effectively with employees, managers, and HR leadership.
• Ability to mentor and guide junior HR staff and serve as a subject-matter resource.
• Ability to manage detailed information with a high level of accuracy and follow-through.
• Ability to adapt to changing priorities, organizational needs, and regulatory requirements.
• Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
• Ability to maintain professionalism and composure in time-sensitive or high-volume environments.
• Ability to maintain regular and punctual attendance and meet business needs.

DIRECT REPORTS

• This position has no direct reports.

WORK ENVIRONMENT AND SAFETY EXPECTATIONS 

• Work is performed primarily in an office environment with regular interaction in HR workspaces and employee-facing areas; occasional visits to warehouse or operational areas may be required for onboarding support, audits, investigations, or coordination activities.
• Expected to model compliance with company policies, work instructions, safety procedures, and regulatory requirements while performing job duties.
• Position involves frequent interaction with employees, candidates, visitors, vendors, and external partners, requiring professionalism, discretion, and confidentiality at all times.
• Required to follow all company safety policies, security procedures, and facility access protocols while performing job duties.
• May be required to wear Personal Protective Equipment (PPE) when entering warehouse or operational areas in accordance with company and site-specific requirements.
• Expected to maintain a clean, organized, and secure work area and support overall workplace safety and security practices.
• Work environment may include moderate noise levels, high employee traffic, and time-sensitive deadlines, requiring focus, adaptability, and professionalism.
• Expected to promote a positive, professional, and compliant workplace culture while representing the company to internal and external stakeholders.

PHYSICAL REQUIREMENTS

• Ability to sit, stand, walk, bend, and reach frequently throughout the workday while performing HR, administrative, and employee support functions.
• Ability to lift, carry, push, or pull up to 25 lbs. occasionally (files, supplies, onboarding materials, or equipment).
• Frequent use of hands and arms for typing, filing, handling documents, and operating office equipment.
• Visual acuity sufficient to read computer screens, printed materials, forms, and identification documents accurately.
• Ability to communicate clearly in person, by phone, and through electronic communication platforms.
• Ability to operate a personal computer, phone system, and standard office equipment for documentation, reporting, and HR system data entry.
• Ability to sustain focus, manage interruptions, and perform detailed work while managing multiple priorities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WORK SCHEDULE

• Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility for occasional Saturdays, extended, or adjusted hours as needed to meet operational demands.

Additional Notes

The responsibilities listed above describe the general nature and level of work performed by employees in this role. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.

Equal Opportunity Employer

DGM Services, Inc. is an equal opportunity employer. We provide employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law