Senior HR Generalist OR Benefits Manager

Who we are:
For over 30 years, CSH has changed the lives of people who have been marginalized and are our most vulnerable neighbors by:

• Helping communities create over 467,600 homes for individuals and families who did not have one;
• Bringing hope to thousands who thought they would live on the streets or reside in institutions; and
• Ensuring not only a stable home for each, but access to the services that brought healthcare, recovery and training to their doorsteps.

CSH has proven supportive housing can change the lives of individuals, families, and communities. We have created a team of nationally recognized experts who are dedicated to our organization and its goals. We offer competitive salaries and benefits, generous leave and paid time off, and fully embrace the philosophy that work-life balance is achievable. With the goal of attracting proven candidates committed to making a difference and who aspire to advance our mission, CSH is now accepting applications for a Senior HR Generalist OR Benefits Manager based in New York, Los Angeles, or San Diego. This position will be mostly remote, going into the office as needed.

Why we need you:
The Senior Human Resources Generalist  OR Benefits Manager plays a key role in delivering high-quality HR services across the full employee lifecycle. This position partners closely with employees and leadership to support HR operations with a strong emphasis on benefits and leave administration, payroll coordination, employee relations, compliance, and HR systems. The role operates with a high degree of autonomy and serves as a trusted resource for HR guidance, problem-solving, and process improvement.

We are seeking an HR professional who is confident working independently and exercises sound judgment within their scope of responsibility. The ideal candidate is proactive, communicative, and curious, with the ability to manage challenges thoughtfully and escalate issues appropriately.

What you will do:
The successful candidate will demonstrate the ability to:

• Work independently with minimal supervision while maintaining alignment with HR leadership and organizational priorities.
• Make informed decisions within their scope of responsibility, using established policies, best practices, and professional judgment.
• Proactively identify risks, gaps, or concerns and raise them early, rather than waiting for issues to escalate.
• Communicate clearly and transparently when timelines may be impacted, including explaining delays, proposing solutions, and resetting expectations as needed.
• Recognize when a situation requires additional guidance and know when to escalate complex, sensitive, or high risk matters for support.
• Approach work with curiosity and a continuous improvement mindset.

Benefits

• Lead open enrollment planning, communications and execution.
• Serve as primary administrator for all employee benefits programs, including medical, dental, vision, life insurance, disability, and retirement plans (403b)
• Act as main point of contact for employees regarding benefits enrollment, changes, claims, and coverage questions.
• Manage relationships with benefits and leave vendors, including issue escalation and resolution.
• Ensure benefit plan documents and summary plan descriptions are up to date.
• Process benefits invoices and ensure timely payment and reconciliation. 

Leave of Absence Administration

• Administer all leave of absence, including FMLA, CSH Family Leave, state family leaves, and short term disability (STD).
• Guide employees and managers through the leave process, including eligibility, documentation, timelines, and return-to-work processes.
• Partner with payroll team to ensure accurate compensation and leave balances.

Payroll Coordination

• Coordinate and communicate pay related changes with the payroll team.
• Serve as point of contact for employee payroll inquiries in coordination with the payroll team.
• Assist with payroll processing by verifying pay changes, deductions, adjustments are communicated to the payroll team.
• Coordinate final pay and paid time off (PTO) payout during offboarding. 

Onboarding & Offboarding

• Coordinate and conduct new employee orientations.
• Ensure completion of all onboarding documentation, including I9, W4, and compliance forms
• Manage offboarding process including exit interviews, final documentation, and system access updates.
• Prepare and maintain on/offboarding checklist and related resources and documentation. 

HR Operations & Employee Relations

• Serve as primary point of contact for general HR related inquiries.
• Partner with HR Director to support employee relations efforts, including documentation and resolution of workplace concerns.
• Maintain accurate employee data in HRIS and related systems.
• Identify and recommend improvements to HR processes, policies, and employee experience.

Reporting & Compliance

• Support the HR leadership in the development and implementation of HR policies and procedures.
• Maintain knowledge of federal and state employment laws (e.g., EEOC, FMLA, ACA).
• Prepare and support compliance reporting, including EEO1, ACA filings, OSHA, BLS, etc.
• Assist with internal and external audits related to HR, benefits, and payroll.

How we work:
CSH staff are adaptable, entrepreneurial, creative, and flexible problem solvers. We are strategic thinkers committed to treating each other and the communities we serve with respect. You should share a passion for the CSH mission and possess the skills to meet the expectation of this role to help shape how we share our ambitious mission.

Specifically, we are seeking:

• Bachelor’s degree in Human Resources, Business Administration, or a related field required; Master’s degree or HR certification (e.g., SHRM-CP/SCP, PHR/SPHR) strongly preferred. Experience may substitute for education.
• Minimum of 5 years of progressive Human Resources experience in a generalist or HR operations role.
• Knowledge of HR best practices across the employee lifecycle.
• Hands-on experience with on/offboarding, payroll coordination, benefits administration, and leave management, and employee relations.
• Experience with HRIS systems (e.g., Paycom, ADP, Workday) required. Paycom experience preferred.
• Ability to maintain confidentiality and handle sensitive employee information with discretion.
• Familiarity with federal and state employment laws and regulations (e.g., FMLA, ADA, EEOC, ACA).
• Excellent communication, attention to detail, and organizational skills.
• Ability to manage multiple priorities and projects in a dynamic environment; a proactive, collaborative approach to problem solving, with the ability to balance strategic planning with hands-on execution.
• Commitment to service with a demonstrated ability to build trust and strong relationships across diverse teams.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and SharePoint.

Compensation:
CSH offers generous benefits, opportunities for professional growth, and competitive salaries based on geographic location. Our range for Senior HR Generalist OR Benefits Manager is: 

• New York City is $99,000-$112,000 

• Los Angeles $93,000-$104,000 

• San Diego $90,000-$102,000 

Our ranges are broad, and it is customary for candidates to join CSH at the lower half of the range to leave room for growth, learning, and development in the role and range. Pay rates are set using a 50-mile metro area approach; the ranges could vary up or down based on a candidate’s location. It is uncommon for salaries to fall above the mid-point at the time of hire. We negotiate actual salaries with final candidates based on their exact location, experience in similar roles, and expertise related to the qualifications. This information is offered in support of our commitment to transparency.