Senior Manager, Human Resources Business Partner - Operations

The Company

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

The Role

We’re looking for a motivated and experienced Senior Manager, Human Resources Business Partner - Operations to join our People team. This role partners directly with regional field leadership to support 13,000+ employees across our nationwide operations. You’ll help build HR infrastructure, drive leadership capability, standardize field processes, and ensure a consistent, scalable employee experience. The ideal candidate combines strategic thinking with hands-on execution, thrives in high-volume environments, and has deep experience in employee relations, field operations, and union settings. You’ll shape and elevate the HR function in a fast-moving, complex environment.

Responsibilities 

• Act as a strategic partner to regional field leaders and frontline operations teams, aligning people strategies with business goals and helping drive organizational performance
• Provide direction and coaching to field HR Managers across the country; foster consistency and shared best practices while enabling regional flexibility as needed
• Own high-level employee relations issues, guiding HR Managers on complex investigations, performance concerns, and policy interpretation
• Support labor relations efforts across multiple union agreements in partnership with legal and field leadership
• Help design and implement scalable HR processes that support structure, standardization, and efficiency across the field
• Identify gaps and execute improvements to workflows, communication, and service delivery
• Develop and deliver tools, resources, and coaching to frontline managers to help them grow as people leaders
• Ensure consistent application of HR policies and practices across field locations; contribute to enterprise-wide HR initiatives with an eye toward frontline realities
• Use HR data to identify trends, inform decisions, and recommend improvements; help develop practical reporting tools that drive insight and accountability
• Support efforts to build a culture of accountability, communication, and care across our operational teams
• Promote diversity, inclusion, and belonging across all field employee populations
• Bring a forward-thinking mindset to HR service delivery by leveraging AI, automation, and technology to reduce noise and increase strategic impact

Qualifications

• 7+ years of progressive HR experience, including 3+ years in a field-facing HRBP or generalist role supporting large, distributed hourly populations
• Proven success working in unionized environments with complex labor agreements across multiple geographies
• Understanding of how field operations work - including scheduling, staffing, and frontline leadership challenges
• Excellent interpersonal and communication skills; ability to build trust and influence across all levels of the organization
• Strong analytical thinking and judgment; able to identify root causes and implement scalable solutions in ambiguous environments
• Demonstrated ability to coach and grow other HR professionals; comfortable leading through influence and matrixed relationships
• Comfortable with HR tech platforms, including HRIS systems and AI-enabled tools; Workday experience a plus
• Collaborative, humble, and proactive mindset; excited to build systems, elevate the team, and think ahead

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $140,000.00 to $150,000.00 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-KD1 #LI-Onsite