Technical Service Training Manager

Mingledorff’s, Inc., and its subsidiaries, Holden & Associates and Commercial Controls Group, Inc. are always on the lookout for talented individuals to join our team. For over 85 years, our success has been driven by our incredible employees and a shared commitment to excellence. Our company culture is grounded in core values: Customer Focused, Integrity, Teamwork, Accountability, and Safety.

We offer a competitive benefits package for all full-time employees, including:

• Health, Dental, and Vision insurance plans
• Life & AD&D insurance (company paid)
• Short- and long-term disability coverage
• 401(k) retirement plan with company match
• Paid time off, holidays, +16hrs of additional paid time off to perform community service with an eligible 501(c)(3) organization
• Tuition and education assistance
• Employee Assistance Program (EAP)
• Pet insurance

And much more... 

Job Purpose:

The purpose of the Technical Service Training Manager is to develop, initiate, and provide professional technical expertise and training in a profitable and ethical manner to Southwest FAD Dealers to include, contractors, dealers, school boards, and various government agencies to ensure that products provided by Mingledorff’s and it subsidiaries (“Company”) are safely and properly evaluated, installed, serviced, and maintained.

Job Duties and Responsibilities:

• Provide all technical support for Southwest CFAD and BFAD dealers
• Maintain all 100% satisfaction guarantees for all Southwest CFAD and BFAD dealers
• Oversee the development, initiate, and monitor profitable training courses that satisfy or exceed customer expectations
• Promote dealer/contractor development in service expertise and customer service
• Develop and deliver training programs that coincide with Company goals and dealer/contractor/customer needs, including spring and fall training will all CFAD and BFAD dealers
• Manage and perform training and onboarding of all new CFAD and BFAD dealers with onsite mobile cart or dealer’s showroom
• Conduct site visits with CFAD and BFAD dealers to troubleshoot and resolve problem jobs
• Manage all concessions with CFAD and BFAD groups requiring factory support 
• Develop new accounts/customers by promoting calling on customers, then tailoring specialized training programs for their specific needs.
• Schedule training programs based on current product use and identified skills/competencies’ needs
• Promote feedback from course participants to enhance the learning experience for those attending
• Attend courses that provide instructor educational and growth opportunities
• Perform some of the same functions as other Mingledorff’s Technical Support Managers (site visits and back up phones)
• Conduct research for future training opportunities/topics
• Work cooperatively with others
• Maintain regular, punctual and reliable attendance and availability 
• Comply with all Company policies and procedures

All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; lay on the floor; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. The employee may work in cold or hot environments. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Qualifications:

• Bachelor’s Degree in Business Management, Engineering, Communications, or a related field, preferred
• 5 years of HVAC Industry experience required
• EPA certified preferred
• NATE certified preferred
• 5 years training experience required
• Certified “Train the Trainer” preferred
• Strong electrical background preferred
• Proficient MS Office experience
• Possess a valid driver’s license 
• Possess a satisfactory driving record as determined by Company Driver Policies
• Qualify for and remain insurable under Company liability insurance policy

Travel:

• Travel Requirement – up to 60% travel to branches, other operating companies, customers and site visits requiring some overnight stay, travel to industry related conferences and training requiring some extended stay

Other:

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions. Company reserves the right to revise the job description at any time. Employment is at-will.  

The Company promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Mingledorff’s is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

This Job Description is not a contract and job functions are subject to change at company’s discretion with or without notice to the incumbent of the position.