Technical & Training Manager

 We’re looking for a dynamic Training Manager who is passionate about developing people, shaping culture, and driving performance. This is a non-technical training role focused on coaching, communication, soft skills, customer experience, and building strong, trust-filled relationships across the team. 

If you’ve ever been the “go-to” person for helping others grow, creating training sessions people actually enjoy, or connecting with team members at all levels—this role is built for you. 

HVAC experience is not required 

What You’ll Do 

Design and deliver engaging training programs
• Onboarding for new hires
• Customer experience training
• Soft skills, communication, and leadership coaching
• Culture, values, and brand-standard training 

Coach team members one-on-one and in groups
• Help technicians, installers, and leaders grow
• Support employee development plans
• Conduct live coaching and follow-up sessions 

Build relationships across the company
• Partner with managers and frontline employees
• Understand learning needs and customize training
• Promote a positive, growth-oriented environment 

Create simple, clear training tools
• Job aids, guides, checklists, and SOPs
• Training schedules and progress tracking 

Support Talent Development & Retention
• Identify knowledge gaps
• Help improve performance and engagement
• Participate in stay interviews or coaching initiatives 

Must-Have Skills 

• Strong training facilitation and presentation skills 
• Excellent verbal communication and soft skills 
• High emotional intelligence and relationship-building ability 
• Ability to motivate, coach, and inspire others 
• Strong organizational and follow-up skills 
• Comfortable leading training for technicians 
• Positive, approachable attitude 

Nice-to-Have Skills 

• Experience in HVAC, home services, or trades 
• Experience as a coach, trainer, or team lead 
• Knowledge of adult learning principles 
• Basic understanding of field workflows (Service, Install) 

Why You’ll Love Working With Us 

• Supportive leadership team 
• Opportunity to directly impact employee success and customer experience 
• A company culture that values learning and growth 
• Competitive pay, benefits, and room for advancement