Training Manager

Position Summary

The Training Manager is a strategic leadership role responsible for the development, implementation, oversight, and evaluation of Roots Community Health’s core workforce training programs. This position ensures that all training initiatives, particularly New Staff Orientation, Navigator/Community Health Worker (CHW) Training, and Mental Health First Aid (MHFA), are structured, mission-aligned, and delivered with excellence. Reporting to the Director of Clinical Programs, Quality, and Learning, the Training Manager serves as the operational and strategic lead for the organization’s training infrastructure. This role supervises a team of Training Coordinators and Specialists and ensures that educational programming supports clinical quality, patient safety, Whole Health principles, health equity, and community-centered care. The Training Manager plays a critical role in strengthening workforce readiness, enhancing staff competency, and cultivating a culture of continuous learning and accountability across the organization. Central to this role is a deep-seated commitment to the community we serve. The Training Manager must possess the cultural humility and situational awareness necessary to develop programs that resonate with both our staff and our community members. They must be comfortable navigating the unique social and historical contexts of our service areas, ensuring that all training is not only technically sound but also culturally authentic and rooted in the lived experiences of our population.

Duties and Responsibilities

I. Strategic Training Leadership & Program Oversight

• Lead the strategic design, implementation, and continuous improvement of Roots’ core training programs, including new Staff Orientation, Navigator/Community Health Worker Training, Mental Health First Aid (MHFA)
• Develop and maintain a comprehensive organizational training framework aligned with Roots’ mission, strategic priorities, regulatory requirements, and Whole Health model.
• Establish standardized curricula, learning objectives, evaluation metrics, and documentation processes for all training programs.
• Ensure training content integrates: Trauma-informed care principles, Health equity and cultural humility, Social determinants of health (SDOH), Patient-centered and community-based approaches
• Collaborate with Clinical, Behavioral Health, Quality, and Operations leaders to ensure training aligns with evolving program needs and compliance standards.
• Identify opportunities to expand training offerings, secure certifications (e.g., MHFA instructor capacity), and strengthen workforce development pathways.

II. Training Implementation & Operational Excellence

• Oversee scheduling, logistics, and administrative coordination of all training programs to ensure efficiency and high participation rates.
• Monitor training completion, credentialing requirements, and compliance documentation.
• Develop systems to track staff competencies and required certifications.
• Utilize learning management systems (LMS), EHR-based training tools, and reporting platforms to monitor participation and outcomes.
• Ensure training materials are standardized, accessible, culturally responsive, and updated regularly.
• Manage training budgets, contracts, and external training vendors as applicable.

III. Evaluation, Quality Improvement & Data Integration

• Establish key performance indicators (KPIs) for training effectiveness, including knowledge acquisition, competency validation, staff engagement, and operational impact.
• Design and implement evaluation tools (e.g., surveys, assessments, skills validations, post-training follow-ups).
• Use data to continuously improve curriculum design and delivery methods.
• Collaborate with the Quality team to align training efforts with patient safety initiatives, QI projects, and Just Culture principles.
• Support accreditation, licensing, and regulatory training requirements.
• Contribute to organizational reporting related to workforce development, CalAIM requirements, and grant deliverables.

IV. Team Leadership & Workforce Development

• Directly supervise Training Coordinators, Training Specialists, and/or program-specific educators.
• Provide coaching, mentorship, and professional development to training staff.
• Conduct performance management, hiring, onboarding, and ongoing evaluation of direct reports.
• Foster a collaborative, high-performing team culture grounded in accountability, innovation, and equity.
• Build internal training capacity by identifying subject matter experts and supporting train-the-trainer models.

V. Organizational Integration & Stakeholder Engagement

• Serve as the primary liaison between the Training Department and Clinical, Behavioral Health, Community Health, and Administrative teams.
• Partner with program leaders to assess training needs and ensure alignment with service delivery priorities.
• Support grant-funded workforce development initiatives and community partnerships.
• Represent Roots in external collaborations related to workforce training, CHW development, and public health initiatives.
• Promote a culture of continuous learning that advances patient-centered, equitable care.

 Education and Experience

• Bachelor’s degree in Public Health, Education, Healthcare Administration, Behavioral Health, Nursing, or a related field required.
• Master’s degree in Public Health (MPH), Education, Healthcare Administration (MHA), Organizational Development, or related field highly preferred.
• Minimum of 5 years of progressive experience in training development, workforce education, or program management within healthcare, community health, behavioral health, or public health settings.
• Minimum of 3 years of supervisory or team leadership experience required.
• Experience designing and implementing adult learning curricula.
• Experience working with community health workers, navigators, or frontline public health staff strongly preferred.
• Mental Health First Aid Instructor certification preferred (or willingness to obtain).
• Deep familiarity with the socio-economic and cultural landscape of the communities Roots serves; lived experience or extensive professional experience working within marginalized or underserved populations in the South Bay/East Bay areas is strongly preferred.

Knowledge, Skills, and Abilities

• Strong understanding of adult learning principles and curriculum development.
• Knowledge of trauma-informed care, health equity frameworks, SDOH, and Whole Health models.
• Familiarity with quality improvement methodologies (e.g., PDSA), patient safety principles, and Just Culture.
• Experience with workforce competency frameworks and training evaluation methodologies.
• Proficiency in LMS platforms, EHR systems, and data tracking tools.
• Strong project management and organizational skills.
• Ability to translate complex clinical, regulatory, or operational information into practical, engaging training content.
• Excellent written, verbal, and presentation skills.
• Ability to lead diverse teams and work cross-functionally.
• Strong financial and operational awareness related to training budgets and resource allocation.
• Commitment to community-centered care and serving marginalized populations.
• Proficient in MS Office and G-Suite.
• Possess and maintain a valid California driver license.
• Core Competencies
• Strategic Thinking
• Equity-Centered Leadership
• Operational Excellence
• Data-Driven Decision Making
• Collaborative Leadership
• Coaching & Talent Development
• Change Management
• Continuous Improvement Mindset