Training Manager

ABOUT US:

The Palms Hotel & Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant & Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels & Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years.  

Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:

The Training Manager will be responsible for leading the Hotel’s organizational training efforts focusing on developing and implementing strategies to enhance employee skills and performance.   This position will also assist with other HR related projects.

MAIN DUTIES & RESPONSIBILITIES:

• Lead organizational training efforts to align with business strategies and enhance employee skills/competencies and performance
• Identify training needs, develop training programs that includes in person and online learning.  Oversee the logistics, evaluate program effectiveness and make improvements based on outcomes and feedback  
• Create workshop/training curriculum, participant manual, learning resources, facilitator guides, visual aids, and presentations following the instructional development process
• Manage and facilitate the On-Boarding and New Hire Orientation program
• Ensure compliance with federal, state and Hotel policies and keep up with changes  
• Manage Employee Events and recognition programs in partnership with the HR Team 
• Manage communication and work as a team to provide service to all Departments
• Perform other related projects as needed

• Bachelor’s degree in relevant field is required.  Professional Human Resources certification with either SHRM or HRCI highly preferred
• 3-5 years of progressive Human Resources experience (in a managerial role), with emphasis on Organizational Development/Training  
• Experience assessing, designing and facilitating training programs 
• understanding of adult learning principles
• Excellent project management skills, ability to juggle multiple competing priorities, and meet deadlines
•  communication skills (written and verbal); second language is strongly preferred
• Strong presentation, organizational and time management skills
• Hospitality industry experience 
• Strong MS Office (Word, Excel, Outlook, and PowerPoint), Canvas, LMS (Learning Management Systems), and AI.   Experience with HR databases and HRIS systems (Paycom and Indeed)
• Maintain the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and Spa
• Adhere to all sustainability guidelines as per the Inspired by Nature Program
• Ability to work effectively in a multi-cultural team environment as a team member and as an individual contributor.
• Ability to handle data with confidentiality