Training Manager

The Training Manager is responsible for planning, coordinating and conducting personnel training and development to meet organizational goals.  Partners with the VP of Human Resources to identify training needs and evaluate training programs’ effectiveness. Organizes and develops training manuals, evaluation procedures, multimedia aids and other educational materials. Organizes and develops other Human Resources documents including job descriptions, policies and procedures, and Team Member handbooks. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

• Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.
• Plan and coordinate the implementation of training initiatives and activities.  Formulate and coordinate the training schedules, and market training initiatives to generate excitement and interest in the curriculum.
• Conduct training classes, including new hire onboarding.
• Analyze and assess training needs to recommend new training courses and programs or to modify and improve existing programs.  Confer with management to identify training needs based on projected property goals. 
• Act as the liaison partnering with all departments to assist with the on boarding process for new Team Members by working directly with the job coaches ensuring the job coach policy is executed correctly.
• Research new training courses based upon needs utilizing the most effective methods of delivery such as individual training, classroom training, demonstrations, job aids, on-the-job training, conferences, and workshops.
• Develop and execute leadership development training programs.
• Evaluate effectiveness of training programs and instructor performance to recommend modifications and improvements when needed.
• Develop and organize training books, manuals, multimedia visual aids, and other educational material, including digital training content.
• Prepare training packets and materials. Order and maintain an inventory of supplies.
• Edit all training materials to ensure that such materials are current and provide effective management tools and techniques. 
• Provide administrative assistance such as filing and copying.  Conduct data entry into training database and prepare reports of training attendance.
• Assist with the development of all in-house training materials as needed.
• Assist with maintaining updated Human Resources documents including, but not limited to, job descriptions, policies and procedures, and Team Member handbooks.

• Bachelor's degree in Human Resources, Education, Training and Development, or Instructional Design is preferred.
• Five (5) years of experience in training and development.
• Casino experience is preferred.
• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Ability to facilitate leadership and Guest services curriculum.
• Knowledge of principles, practices and techniques of adult learning.
• Knowledge of training techniques.
• Ability to apply instructional design techniques to design and develop leadership and Guest service curriculum.
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution, including, strategic planning, resource allocation, and leadership techniques.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to operate computer software programs such as Microsoft Word, Power Point, Excel, and Access.  
• Ability to exercise effective organizational and time management skills.
• Experience managing and tracking expenditures.
• Skill in dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.
• Ability to perform tasks independently without day-to-day supervision.
• Skill in using tact, discretion and prudence in dealing with difficult situations.
• Skill in using initiative and independent judgment within established procedural guidelines.
• Skill in contributing effectively to the accomplishment of team or individual goals, objectives and activities.
• Ability to adjust work schedule and work weekends and holidays when necessary.
• Must be at least 21 years of age. 
• Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Must be able to lift 15 lbs.
• Must be able to sit for the duration of shift.
• Manual Dexterity to operate job related equipment.

If you feel that this position is a great match for your interests and skills, click the button to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!