Training Manager (57717)

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

The training manager is responsible for designing, implementing, and evaluating learning and development programs that build employee capacity, support business goals, and strengthen organizational performance.

Key Responsibilities

Training Strategy and Program Design

• Develop and execute a corporate training strategy aligned to organizational priorities and workforce needs.
• Design and oversee learning programs including onboarding, professional skills, compliance training, and role based development.
• Ensure training solutions are learner centered, inclusive, and grounded in adult learning principles.

Team Management

• Lead, coach, and develop training staff, facilitators, and or/instructional designers.
• Manage vendor relationships and external training partners as needed.
• Foster a culture of continuous improvement within the team.

Business Line Partnership

• Partner with business line leaders, HR, and subject matter experts to identify skill gaps and learning opportunities.
• Consult with leaders to recommend learning solutions that drive performance and engagement.
• Communicate program goals, progress, and outcomes to stakeholders.

Program Delivery & Facilitation

• Oversee delivery of instructor-led, virtual, and self-paced learning experiences.
• Facilitate training sessions and leadership workshops as needed.
• Ensure consistent quality and learner experiences across all training formats.

Measurement & Continuous Improvement

• Establish metrics to evaluate training effectiveness and business impact.
• Analyze feedback, learning data, and performance outcomes to improve programs.
• Maintain documentation, learning standards, and best practices.

Required Qualifications

• Bachelor’s degree in Education, Organizational Development, Adult Learning or related field
• 5 years’ experience in corporate training, learning and development or talent development
• Strong knowledge of adult learning theory and instructional design principles

Preferred Skills & Competencies

• Proven ability to design and scale learning programs
• Strong facilitation and presentation skills
• Excellent communication and stakeholder management skills
• Experience with learning management systems (LMS) and virtual learning techniques
• Data driven mindset with experience measuring learning impact
• Ability to balance strategy with hands on execution

Tools

• Microsoft Suite
• Articulate Storyline, RISE
• Adobe Captivate
• Adobe Creative Suite
• Vyond
• Venngage
• Canva
• Accessibility & compliance, screen readers, built in accessibility checkers, scorm

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.