Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin. A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting, along with paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally. *
What you will have an opportunity to do:
POSITION SUMMARY:
Under the guidance of the Director of Human Resources, the Training /Recruitment Manager is responsible for the successful domestic and international recruitment with an onboarding experience that includes, New Hire Orientation, Compliancy Training, and Service Standards Training. The Training/Recruitment Manager will also ensure the compliancy of all annually required training for all Inn at Perry Cabin Crew Members.
ESSENTIAL JOB FUNCTIONS:
Oversees planning and executing of domestic and international recruitment activities for The Inn at Perry Cabin.
- Manages the domestic recruiter and all international recruiting efforts.
- Oversees website, social media accounts, and marketing for all recruiting efforts.
- Responsible for coordinating H2B and J-1 petitions for the Inn at Perry Cabin anticipated needs each season.
- Establish international sourcing strategies and a network of partners.
- Collaborate with department managers and directors to anticipate talent needs and to proactively build a pipeline of J-1 and H2B candidates.
- Utilize reporting and analytics to assess trends and identify opportunities to evolve sourcing strategies.
- Collaborate with department hiring managers to effectively communicate and overcome any potential recruiting obstacles.
- Build long-term strategies and professional relationships to increase our employer brand internationally.
- Manage the recruiting budget, vendors and all associated recruiting expenses.
- Understand requirements for recruiting in different countries and the process for international recruiting for J-1’s and H2B’s.
- Prepare recruitment calendar annually in anticipation of all needed travel, preparations, and housing needs.
- Track key recruiting metrics, evaluate ROI on recruiting sources and seek continuous improvement in all recruiting processes.
- Proactively work with leaders on effective workforce planning.
- Develop and manage a candidate pipeline in order to quickly adjust to changing recruiting demands and timelines internationally.
Responsible for planning, facilitating and tracking of Team Member Training.
- Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills, using appropriate industry best practices for content delivery. Works closely with Forbes guidelines to rollout Best in Class training standards for Hotel/Restaurant/Spa products and services and implements measures to ensure trainings are effective. Facilitates learning via classes, workshops, hands-on-coaching, and mentoring. Develops and delivers a best practice process for administering training including training room scheduling, facilities set-up, manage and administer all materials for training classes, communications – invitations, pre-work, reminders, follow-up, class attendance processing, completion status and evaluations. Conducts on-the-job, virtual and classroom training, department, functional and job-specific policies/procedures. Provides clear and regular direction to Department Supervisors to ensure execution of training programs and tracking is maintained.
- Guides, manages, and mentors team of Supervisors, on the Inn at Perry Cabin Policy & Procedures and Safety guidelines.
- Performs continual observations and inspections, and formally reports findings and makes recommendations for leadership assessments and continued training on:
- Compliance with policies, procedures and controls;
- Improvements to operational effectiveness
Health and safety protocols and standards
Team member effectiveness and performance
Standard operating procedures
- Develops methods for evaluation of program effectiveness. Monitors and records training activities. Maintains a current and accurate understanding of Service Standards and guest service expectations, objectives, strategies, and operational plans regarding service excellence. Maintains a current and accurate understanding of policies and procedures for ensuring and coordinating the proper execution of managing service performance systems, reporting, vendor communication and action planning.
- Partners with Property leadership on training needs for daily operations to address service performance opportunities as well as established required trainings. Works closely with team to ensure continuous development and training of service programs in order to exceed team members’ and guests’ expectations. Meets regularly with Supervisors to receive feedback from training programs and events and understand and find resolutions to challenges identified. Develops alternate training methods if expected improvements do not occur. Identifies and evaluates external sources of training materials and courses as needed.
- Delegates and ensures completion of review and update of Departmental training manuals to Supervisors. Ensures Supervisor are upholding policy and procedure compliance via continuous training and refresher training of all team members. Maintains ongoing development of general training instructions, checklists, and visual aids. Makes recommendations for improvements and/or changes to training materials, courses, etc. Oversees compliance of state laws regarding Hotel and all applicable industry health and safety standards and proper training/certifications. Stays current on all existing and new chemicals and their application techniques including SDS (Safety Data Sheets), new work techniques, Department equipment and their recommended uses.
- Attends meetings and seminars to stay informed of best industry practices and new requirements for team members. Maintains innovative skills by attending seminars and training sessions with regard to new training ideas or philosophies, changes in service standards, policies and procedures, and/or changes in the Property/hospitality industry. Remains well-versed on Forbes guidelines on hotel/industry product and service standards to ensure training material is consistently Best in Class (i.e. hotel/restaurant/spa).
- Performs other duties as assigned to support efficient operation of Department.
Other Duties and Responsibilities:
- Perform all duties and responsibilities in a timely, safe, and efficient manner in accordance with
established property policies, procedures, and standards of service to achieve the overall objectives of this position.
- Meet departmental productivity, organization, and consistency standards.
- Maintain a positive and respectful attitude.
- Treat, guests, vendors, customers and co-workers with professionalism and respect at all times.
- Maintain privacy of our Members at all time.
- Always maintain a clean and neat appearance.
- Communicate regularly and effectively with all employees, supervisors, managers and directors.
- Project a favorable image of Inn at Perry Cabin to guests at all times.
- Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long
hours may be required due to business demands.
- Abide by all state, federal and laws, and regulations pertaining to employment law.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
- Be knowledgeable of, implement, communicate, and complies with policies of the Inn at Perry Cabin, and its Hotel Human Resources Department.
SUPERVISORY DUTIES: This position does not have supervisory responsibility currently.
PHYSICAL REQUIREMENTS:
- While performing the duties of this position, employee is regularly required to stand, walk, talk, hear.
- The employee is frequently required to use hands to touch and to reach with hands and arms.
- The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch.
- Must be able to lift and/or move 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Ability to perform majority of duties on a computer, requiring significant visual stamina.
KNOWLEDGE & SKILLS
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- Excellent mathematical skills.
- Excellent deductive and reasoning skills.
- Strong organizational skills.
- Must be computer literate.
- Bi-lingual fluency an asset.
EXPERIENCE, EDUCATION & TRAINING
- Minimum of 2 years of Recruitment and Training Experience.
- International Recruitment experience preferred
- At least 5 years’ experience as a Human Resources manager and/or hotel operations manager preferred.
- Experience in luxury hotels preferred.
- High School Diploma or GED required.
- Bachelor’s Degree in Human Resources, Hospitality, or related field preferred.
What are we looking for?
Compensation:
$75000
-
$80000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.