Training Manager

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.

Position Summary 

The Training Manager is responsible for developing and delivering NOC’s core training programs, including new employee orientation, required compliance trainings, cultural and behavioral training, hospitality and guest-service training, and leadership development. This role also oversees the administration and effective use of NOC’s Learning Management System (LMS) to ensure training is accessible, consistent, and measurable across all locations. 

Department: Human Resources
Reports To: Human Resources Manager
Status: Exempt 

Key Responsibilities 

Training Development & Delivery 

• Create and lead New Employee Orientation and other company-wide training programs.
• Develop curriculum, training materials, and learning tools to support employee success.
• Facilitate in-person and virtual training for seasonal and full-time staff.

LMS Administration 

• Manage the Learning Management System, including course creation, assignment, tracking, and reporting.
• Maintain organized, up-to-date training content and monitor completion rates.

Compliance & Required Training 

• Manage state and federal training modules assigned to the HR function (e.g., harassment prevention, workplace conduct).
• Maintain accurate documentation and ensure regulatory compliance.

Cultural, Hospitality, & Behavioral Training 

• Deliver training that reinforces NOC’s core values, professionalism, communication standards, and guest-service expectations.
• Support hospitality-focused training to ensure consistent guest experience across departments.

Leadership & Manager Development 

• Develop and facilitate training for supervisors and managers related to coaching, communication, and performance management.

IT Collaboration & Technology Training 

• Collaborate with the IT department to understand internal systems, processes, and upcoming technology initiatives.
• Translate technical information into clear, practical training materials.
• Deliver training that equips employees to effectively adopt new tools, follow updated procedures, and maintain operational efficiency.

Evaluation & Continuous Improvement 

• Collect feedback and evaluate training effectiveness.
• Update content, delivery methods, and LMS functionality as organizational needs evolve.

Collaboration 

• Partner with HR, Safety, IT, and department leaders to support training needs across the organization.
• Serve as a resource for managers on training and employee development topics.

Qualifications 

• Bachelor’s degree in human resources, Education, Organizational Development, or related field; or equivalent experience.
• 3+ years of experience in training, curriculum development, or instructional facilitation.
• Experience administering and utilizing a Learning Management System (LMS).
• Solid working knowledge of Microsoft 365 business applications and Windows-based computer systems.
• Strong communication, presentation, and organizational skills.

Preferred: Experience in hospitality, outdoor recreation, or seasonal workforce environments; familiarity with change management or technology-driven training; professional training certifications (ATD, SHRM). 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted. 

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.