Vice President of Human Resources

Position Summary:

The Vice President of Operations is responsible for planning, directing, coordinating, and overseeing operations activities, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the company.

Essential Functions and Job Responsibilities:

• Establishes, implements, and communicates the strategic direction of the brand(s).
• Meets or exceeds company sales and profit expectations while maintaining brand standards in all areas.
• Forecast's business trends for company operations.
• Drives profitability at district level through direct management of strategic initiatives by the District Managers.
• Implements, executes, manages, and follows-up on operational brand strategies that improve the profitability at all levels.
• Ensures compliance with all company and brand standards.
• Collaborates with all departments and senior leadership to make key business decisions and meet company goals and objectives.
• Maintains budget controls on all operations activities. Establishes and administers an operations budget.
• Develops, implements, and evaluates standard operating procedures around food preparation, service times, hospitality, cleanliness, etc., as appropriate.
• Demonstrates a continuous improvement mindset by identifying, recommending, and implementing new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Reviews P&L regularly with District Managers and General Managers to ensure that key financial targets are being met.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision.
• Ensures that the PSP Core Values and Virtues are properly represented at all stores and at all times.
• Supports District Managers in recruitment, selection, and hiring to build and retain a great team. Champion's recognition and motivation efforts.
• Coaches, mentors, and motivates District Managers to exceed guest and employee expectations and maintain an acceptable level of performance, which may include documenting and issuing disciplinary action, up to and including termination of employees. Partners and seeks approval from Human Resources and executive leaders as appropriate.
• Prepares and submits required reports. Presents periodic performance reports and metrics to the Chief Executive Officer and other leadership.
• Leads team meetings and presentations to communicate relevant operations information, professional development or leadership topics, and other business-related topics.
• Maintains knowledge of emerging technologies and trends in operations management.
• Follows all appropriate health code and local jurisdiction food handling requirements, maintains food safety certifications, and models exemplary food health safety practices to employees. Ensures food quality and 100% guest satisfaction.
• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.
• Performs other related duties as assigned.