HCCF Liquid Distribution Training Manager

Position: Liquid Distribution Training Manager

Reports to: Director of Distribution

Salary: $70,000 - $80,000 per year

Position Summary

The Liquid Distribution Training Manager is responsible for training, and developing dispatch and scheduling staff to ensure consistent, efficient, and accurate execution of daily operations. This role ensures all dispatchers and schedulers are fully proficient in company systems, processes, customer requirements, and communication standards. Work hand in hand with Distribution Manager.

Key Responsibilities

Training

• Provide structured training on dispatch workflows, scheduling procedures, and customer service expectations
• Train staff on dispatch software (e.g., ADD's E3 or other back-office systems)
• Develop and maintain training materials, SOGs, and reference guides

Operational Support

• Support dispatch team during peak periods or staffing shortages
• Monitor scheduling and dispatch accuracy to identify training gaps
• Assist in resolving routing, delivery, and scheduling issues

Performance Development

• Evaluate new hire performance during training period
• Provide coaching and corrective feedback to improve efficiency and accuracy
• Partner with management to identify ongoing training needs

Process Improvement

• Recommend improvements to dispatch and scheduling processes
• Standardize best practices across all dispatch locations or teams
• Ensure compliance with company policies, safety standards, and customer requirements

Communication & Coordination

• Serve as a liaison between dispatch, management, and field personnel
• Ensure consistent communication standards across all dispatchers and schedulers
• Assist in resolving escalated issues related to scheduling or deliveries

Qualifications

• Prior experience in dispatching, logistics, transportation, or scheduling required
• Strong understanding of dispatch operations and workflow management
• Experience with dispatch or logistics software (E3 or similar preferred)
• Excellent communication and leadership skills
• Ability to train, coach, and develop employees effectively
• Strong problem-solving and organizational skills
• Ability to work in a fast-paced, high-volume environment
• Ability to travel 75% of the time

Preferred Experience

• 3+ years in dispatch or logistics coordination
• Previous training, supervisory, or lead dispatcher experience
• Fuel delivery logistics background

Key Traits for Success

• Detail-oriented and highly organized
• Calm under pressure
• Strong accountability mindset
• Clear and direct communicator
• Process-driven and consistent