Learning and Development Manager

Why Pref-Tech? 

Voted "Top Workplaces" by Houston Chronicle and USA Today! We aim to make “family” a core reason we attract incredible people, retain them, and collectively deliver unequaled quality and service to customers.  If your heart and mind are pushing you to join a team who deeply desires to be the best in the world, has a long-game approach to business, prides itself on doing exceptional work, celebrates service to others, and is willing to invest in you, you should consider Pref-Tech. 

Position Overview:   

The Learning and Development Manager at Pref-Tech is responsible for leading the execution and day-to-day operations of the Security Integration Academy (SIA). This role manages all SIA personnel and ensures training programs, events, systems, and communications are delivered effectively, consistently, and at scale.

Working under the direction of the SIA Director, the Learning and Development Manager translates SIA strategy, curriculum frameworks, and competency models into executable training programs. This role oversees the coordination of training delivery, ensures alignment across internal roles (Instructional Designers, Instructors, LMS Administrator, and Program Coordinator), and maintains accountability for program performance, quality, and consistency across the organization.

The Learning and Development Manager focuses on operational leadership—ensuring training programs are planned, executed, tracked, and continuously improved to support employee development and business objectives.

Key Responsibilities

The following are tasks that the position is responsible for, but not limited to:

SIA Operations & Program Execution

• Lead the day-to-day operations of the Security Integration Academy (SIA), ensuring all training programs, events, and initiatives are executed effectively.
• Translate SIA strategy and curriculum direction into operational plans, schedules, and deliverables.
• Oversee the execution of onboarding programs, recurring technical training, leadership development programs, and special initiatives.
• Ensure all training programs are delivered consistently across locations with a high level of quality and professionalism.

• Conduct training needs analysis and design training programs and curriculum based on established competency frameworks and business priorities.

Team Leadership & Management

• Manage and provide direction to all SIA roles, including Instructional Designers, Technical Instructors, LMS Administrator, and SIA Program Coordinator.
• Set priorities, assign work, and ensure alignment across roles to support training delivery and program goals.
• Provide coaching, feedback, and development to team members to build capability and performance.
• Ensure clear role responsibilities and collaboration across the SIA team.

Training Delivery & Readiness

• Ensure all training events are fully prepared for delivery, including schedules, materials, lab setups, equipment, and participant readiness.
• Oversee coordination between instructional design, training delivery, and LMS setup to ensure seamless execution of programs.
• Monitor training delivery to ensure alignment with expectations, standards, and intended outcomes.

Program Coordination & Cross-Functional Alignment

• Partner with Operations, Service, Field Leadership, HR, and other departments to support training needs and priorities.
• Ensure alignment between training delivery, competency tracking, and workforce development objectives.
• Act as the primary coordination point between SIA and the broader organization for training execution.

Data, Tracking & Performance Management

• Oversee training participation, completion, certification tracking, and reporting across the LMS and related systems.
• Monitor program performance, identify trends, and ensure accurate data is available to support decision-making.
• Use training data, feedback, and operational insights to improve program delivery and effectiveness.

Process Standardization & Continuous Improvement

• Establish and maintain standardized processes for training scheduling, communication, delivery, and tracking.
• Identify gaps in coordination, execution, or communication and implement improvements.
• Support continuous improvement of SIA programs based on feedback, performance data, and business needs.

Systems & Infrastructure Oversight

• Ensure the effective use and alignment of the LMS and any related systems used for training, competency, and certification tracking.
• Support adoption and consistency of systems, processes, and workflows across the organization.
• Partner with the LMS Administrator to ensure data integrity, reporting accuracy, and system effectiveness.

Required Qualifications: 

• Bachelor’s degree in education, business, or related field (equivalent experience may be considered)
• 5–8 years of experience in learning and development, training operations, or workforce development
• Experience managing training programs, teams, or learning initiatives in a corporate or technical environment
• Strong organizational and operational leadership skills with the ability to manage multiple programs and priorities
• Experience leading or coordinating cross-functional teams and stakeholders
• Strong communication and interpersonal skills with the ability to influence and align across departments
• Experience managing training data, reporting, and program performance metrics
• Ability to translate strategic direction into actionable plans and execution
• Strong problem-solving skills with the ability to identify issues and implement practical solutions
• Proficiency in Microsoft 365 tools (Excel, Teams, SharePoint, PowerPoint).
  

Preferred Qualifications: 

• Experience in technical training, skilled trades, or field service environments
• Experience supporting competency-based training models or workforce development frameworks
• Experience working with Learning Management Systems (LMS) and training data systems
• Experience managing onboarding programs, technical training programs, or leadership development initiatives
• Familiarity with data visualization or reporting tools (e.g., Power BI)
  

Compensation: 

• Inclusion in Operational Incentive Program, which shares excess profits as bonuses. 

• 4% Matching 401K 

• Health, dental, and other elective insurances 

Work Hours:   

Hybrid role. Our office hours are from Monday – Friday, 8:00 a.m. to 5:00 p.m. Some events may fall outside of these days/hours.

Core Values:

First and foremost, at Pref-Tech, you must understand, internalize, and represent our PGRIT Core Values:

• Professionalism: Our expectations are high, we take great pride in our work, and we communicate well.
• Grit: We thrive on challenges.  We do what it takes to get the job done.
• Right: We know what right is and do it every time.
• Intelligent Thought: We plan meticulously, execute decisively, and resolve issues effectively.
• Trusted Advisors: We are experts. We continuously develop our knowledge and transfer that knowledge to each other, our customers, and our vendors.

You must also fulfill our purpose statement within all decisions and actions in performance of your job and when representing Pref-Tech: “Within a family culture, nurture and inspire our employees to creatively resolve customer pain using the highest level of craftsmanship and service.”

Physical Requirement: 

This position is primarily office-based and requires the ability to sit for extended periods, operate a computer and standard office equipment, and communicate effectively in person and electronically. Occasional light lifting (up to 15 lbs.) may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement:

Preferred Technologies, LLC is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Candidate Screening:

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.  All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.