Senior Human Resources Manager

POSITION: Senior Human Resources Manager
DEPARTMENT: Administration
REPORTS TO: Director of Human Resources
LOCATION: Native American Health Center, Inc. (NAHC)
2920 International Blvd., Oakland, CA
WORK HOURS: Full Time, 40 hours per week, 100% FTE
STATUS: Non-Union, Exempt

POSITION SUMMARY
The Senior Human Resources Manager (HRM) provides HR support to NAHC supervisors and staff. Answering to the Director of HR, the SHRM is responsible for the execution of NAHC’s HR operations and provides hands on HR consultancy and solutions across all aspects of HR areas. The HRM also oversees NAHC’s HR Information System and develops, implements, modifies system requirements, and maintains system security and integrity of the data. In addition, this role manages NAHC’s compensation and benefits programs, ensuring they are administered accurately, consistently, and in alignment with organizational goals.

The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

DUTIES AND RESPONSIBILITIES
1. SHR MANAGER: Responsible for overseeing day-to-day operational flow of the Human Resources Department.
2. Lead HR efforts in preparing and responding to internal and external audits. Internal audits should occur on a quarterly basis.
3. Coach and advise supervisors on NAHC best practices and interpretation of NAHC policies and procedures.
4. Conduct NAHC Management and Leadership guide training to supervisor. Assists with overall training efforts for supervisors and staff.
5. Supervise HR Generalists. Resolve staffing issues and facilitate conflict resolution for staff. Hire, discipline, evaluate, train and terminate staff in coordination with the Human Resources Director.
6. RECRUITMENT: Oversee NAHC’s full life-cycle recruiting efforts and ensure fair hiring practices are being met. Responsible for managing recruitment programs. Lead weekly HR recruitment meeting with other HR staff. Ensure job openings are posted at various levels within 24-48 hours of receiving original request and support hiring manager’s recruitment needs. Manage the employee referral bonus program.
7. ON-BOARDING: Will manage NAHC’s overall on-boarding practices. Responsible for developing yearly on-boarding schedule and for ensuring agency onboarding needs are met. Oversees HR employee, volunteer and intern onboarding best practices and infrastructure. Ensures all onboarding practices meet and follow NAHC policies and are compliant with Federal and State laws.
8. CONSULTANTS: Responsible for managing incoming consultant contracts which include contract extension, evaluations and ensure files are maintained.
9. COMPENSATION: Responsible for collecting and analyzing external salary information, as well as participating in relevant compensation surveys, in order to determine salary structure for the organization while also ensuring internal equity.
10. Benchmark all staff salaries on an annual basis (or per HRD instruction).
11. Work with key stakeholders across the organization to review, analyze, create and update job descriptions and compensation scales to ensure alignment and standardization across agency.
12. BENEFITS ADMINISTRATION: Manage NAHC’s comprehensive benefit plan, including all statutory and non-statutory benefits (i.e. medical, dental, SF health plan vision, COBRA, life insurance, 403(b), 457(b) and the employee assistance program. Ensure Federal, State and City statues are adhered to and reporting requirements are met such as; Affordable Care Act and SF health plan.
13. Handle benefit inquiries to ensure quick, equitable, courteous resolution. Maintain contact with employees and insurance brokers to facilitate proper and complete utilization of benefits for all employees.
14. Supervise Sr HR Generalist/Benefits Administrator. Resolve staffing issues and facilitate conflict resolution for staff. Hire, discipline, evaluate, train and terminate staff in coordination with the Chief People Officer.
15. REPORTING: Ensure reporting requirements are met and reports are delivered timely. Reports include but are not limited to, monthly HR report, I.H.S monthly/quarterly reports and annual EEO-1, UDS, OSHPD reporting.
16. HUMAN RESOURCE INFORMATION SYSTEM: Lead all employee personnel action (EPA) changes within NAHC’s HR Information System. Quality checks of all incoming new hire and EPA workflows to ensure data integrity standards are maintained.
17. Maintain employee personnel records such as, but not limited to; TB, Physical CPR and performance evaluations.
18. Manage the implementation and maintenance of HRIS modules. This includes interface with internal NAHC systems.
19. TRAINING: Support in the development of training curriculum, end user procedures, and guidelines. Roll out training for all employees and new employees. Deliver applicable training when necessary to staff and management.
20. OTHER: Maintain positive working relationships with NAHC administrative management team, supervisors, staff members, funding sources, and community agencies.
21. Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
22. EMPLOYEE SAFETY: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
23. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
24. Work extremely well under pressure, meet multiple and often competing deadlines.
25. Always demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
26. Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS
27. Bachelor’s Degree and 5 years experience in Human Resources
28. Minimum of one year experience in a supervisory role.
29. Demonstrated ability to exercise sound independent judgment and to analyze and resolve problems.
30. Prior experience managing or overseeing leave of absences, reasonable accommodation, recruitment cycle, employee relations, training, day-to-day HR operations.
31. Previous experience technically administering an HRIS system is required.
32. Expert knowledge of Microsoft Excel (i.e. Formulas, Pivot Tables, VLookUp)
33. Demonstrated ability to effectively manage time, interpersonal relationships, resources, and information.
34. Demonstrated ability to communicate in a clear, concise and effective manner verbally and orally.
35. Knowledge of and proficiency with computer programs such as Microsoft Office Suite.
36. Ability to work in diverse environments and diverse staff environments.
37. Continuously improve the customer service in the Human Resources Department. The employee will have knowledge and familiarity with the health care industry.

PREFERRED QUALIFICATIONS
38. Professional Certification such as PHR or SHRM-CP.
39. Understanding of American Indian/Alaska Native community and health issues as well as those of the surrounding community.
40. Experience working in a Union environment.
41. Experience working in a non-profit organization.

Working Conditions and Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to both an inside/outside environment and may be exposed to the burning of traditional medicines.

Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums.

Notice Applicants: Please be advised a post job offer, pre-employment Physical, TB test and Vaccination Clearance are required as a condition of employment. Vaccination Levels: 0 – Limited - require only TB, Physical & Seasonal Flu; 1 – Full Panel with exposure of Blood Borne Pathogens – requires, Measles, Mumps, Rubella, TDAP, Varicella, Hepatitis B, TB, Physical & Season Flu; 2 – Full panel no exposure of Blood Borne Pathogens – requires Measles, Mumps, Rubella, TDAP, Varicella, TB, Physical & Seasonal Flu. Additionally, you may be asked to get a Department of Justice Fingerprinting and/or Federal, State, County criminal background check clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC.

Equal Opportunity Employer: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors.
Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations.
Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.